Mitigation Specialist

Why Join Stand: At Stand, you’ll help build a new class of global property protection. We use advanced physics and AI to model catastrophic risk at the asset level, then automate underwriting and mitigation before loss occurs. Insurance is simply the current delivery mechanism. The real product is a scalable risk engine.

We stay when traditional insurers exit. We model what others approximate. And we build systems that change outcomes, not just prices.

Background: The property insurance industry is built to price loss after it happens. It relies on coarse proxies, backward-looking data, and manual processes, then accepts damage as unavoidable.

Stand takes a different approach. We simulate how real-world catastrophes affect individual properties, translate that into actionable decisions, and automate the business around it. The result is a platform that can underwrite what others can’t and operate with far less friction.

This is an onsite job in SF, w 1-day a week wfh flexibility on Tues, Wed, or Thur.

Role Summary:

As a Mitigation Specialist, you are a trusted protection advocate for Stand’s customers. You help homeowners and brokers understand how to meaningfully protect homes by guiding them through Stand’s mitigation process—from early discovery conversations through work execution after a policy begins. This includes hardening homes and landscapes against wildfire, water leaks, and other risks.

You translate complex risk, mitigation, and underwriting inputs into clear, practical next steps, helping customers understand not only what needs to be done, but why it matters for the long-term safety and resilience of their home. The role sits at the intersection of customer experience, risk, and sales, and plays a critical part in shaping how customers perceive value, urgency, and protection.

Your Responsibilities Will Include:

• Acting as a primary mitigation guide for homeowners and brokers, supporting them from initial discovery through mitigation execution

• Translating complex risk, underwriting, and mitigation inputs into clear, actionable recommendations

• Helping customers understand tradeoffs, priorities, and timelines while reframing mitigation from a requirement into a compelling protection opportunity

• Working directly with sophisticated homeowners and senior brokers, often in high-stakes or time-sensitive situations

• Maintaining exceptional attention to detail across multiple active workflows, ensuring clear handoffs and strong follow-through

• Partnering closely with Construction Solutions, Underwriting, and Risk Management teams to keep mitigation work moving smoothly

• Preventing confusion or drop-off by proactively identifying gaps, risks, or delays in the mitigation process

• Helping turn evolving mitigation workflows into a clear, repeatable customer experience that can scale

What We Are Looking For:

• A customer-focused professional who builds trust through clarity, judgment, and calm communication

• Someone comfortable guiding customers from uncertainty to action, especially around non-obvious or long-term value

• A strong owner who takes initiative, anticipates needs, and moves work forward without waiting for perfect direction

• A clear communicator who can explain technical or complex concepts in plain English

• A detail-oriented operator who reliably manages multiple concurrent workflows

• A consultative mindset with the ability to influence outcomes without pressure or hard selling

Must-Have Qualifications:

• Proven experience in a customer-facing, consultative role requiring trust, clarity, and sound judgment

• Demonstrated experience working with senior, high-expectation, or high-net-worth clients

• Strong attention to detail with consistent follow-through across multiple workflows

• Ability to translate complex or technical information into clear, practical guidance

• Comfort influencing decisions and driving action around long-term or preventative value

• Excellent written and verbal communication skills

• High ownership mindset with a track record of accountability and follow-through

Nice-to-Haves:

• Experience in insurance, underwriting support, risk, real estate, construction, or another regulated industry

• Familiarity with home construction, inspections, defensible space, or mitigation concepts

• Experience interpreting reports, assessments, or technical documentation and translating them into action

• Background working with brokers, advisors, or other professional intermediaries

• Experience helping teams evolve ad hoc processes into cleaner, repeatable workflows

Compensation:

The annual base salary range for full-time employees in this position is $125,000 to $150,000 + meaningful Equity Grant.

Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data.

Additional Benefits:

• Comprehensive benefits including above-market Health, Dental, Vision

• Weekly lunch stipend

• Flexible time off

• 1-day a week WFH flexibility

• 401k plan

Equal Opportunity Employment

Stand is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We believe that diversity enriches the workplace, and we are committed to growing our team with the most talented and passionate people from every community.

We are committed to providing reasonable accommodations for qualified individuals. If you require assistance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.