Mitigation Manager - Reno, NV

Want to be a difference maker? Paul Davis Restoration employees provide homeowners peace of mind so they can focus on what matters most!

About Us

Paul Davis Restoration is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is an expansive network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider!  The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.  

About the Position

As a Mitigation Manager, you will be leading your teams to be first on site after disasters strike and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and as well as control and communicate the budget effectively. This means you will spend a good deal of time in the field to oversee your projects and make sure it is completed properly. Work directly with homeowners, commercial property owners, project coordinators, sub-contractors, technicians, and many others during each project while maintaining the highest levels of customer service. This position involves monitoring workloads, schedules, work hours, budgets, and ensuring that project expectations are met in a timely fashion.

Responsibilities 

Professionally represent the Paul Davis principles of honesty and integrity  

Auditing on-site work completed by technicians to ensure the Paul Davis standard of excellence is maintained 

Monitor and address any safety issues/practices  

Ensure technicians are always in compliance with yearly Respirator Fit Testing. Provide training on how to care for, don/doff, and proper use of PPE (Personal Protective Equipment) 

Continuous analysis to ensure compliance with all Paul Davis processes, policies, better business practices, and in accordance with the laws and regulations in the jurisdictions in which Paul Davis Emergency Services operates 

Direct contact with customers and employees as needed; communicate in a courteous, professional, and informative manner 

Focus and dedication to providing and teaching excellent customer service 

Management of a group of 20+ mitigation technicians 

Participate in meetings with Mitigation Technicians, trains and supervises Mitigation Technicians on better business practices, identifying business opportunities, and strategy 

Ensuring the team's performance of tarping, board up, water mitigation, mold remediation, contents pack-out, contents pack-in, and cleaning/re-installation services in accordance with Paul Davis and industry standards 

Ensure crews and their vehicles are always ready to deploy in a timely manner where emergency services are needed On-site training of Technicians, focusing on quality and accuracy of work, paperwork, and customer service 

Facilitate monthly GGS&R (Goal Setting and Review) meetings with all technicians 

On-site training of Technicians, focusing on quality and accuracy of work, paperwork, and customer service 

Qualifications 

High School diploma or equivalent 

4 – 7 years mitigation experience REQUIRED 

Experience working in a customer-oriented atmosphere

Experience working with people under stressful and dynamic conditions

Exceptional communication, customer service, organizational, and interpersonal skills

Candidate required to have high school diploma or equivalent; preference for candidates with associate or bachelor’s degree

Valid driver's license with a good driving record.

Experience in managing multiple priorities and deadlines

Strong critical thinking, problem-solving, and multi-tasking skills

Strong verbal and written communication and organization skills

Positive, can-do attitude and team player

Strong time management skills

Extremely organized and detail oriented

Ability to supervise and evaluate employees 

Ability to develop, learn, and properly apply operating and work procedures 

Ability to work cooperatively with employees, contractors/vendors, outside agencies, and the public 

Physical Requirements 

Lift (constantly) 5-40 lbs., lift (frequently) 20-100 lbs. 

Moving about accomplishing tasks or moving from one work site to another 

Assessing the accuracy, neatness, and thoroughness of the work assigned 

Remaining in a stationary position, often standing or sitting for prolonged periods working on a computer

Repeating motions that may include the wrists, hands, and/or fingers 

Benefits 

3 weeks of paid time off

7 company-paid holidays

401(k) with 4% company match

Medical, dental, vision, life, supplemental, and disability insurance offered

Monthly vehicle stipend

Employee assistance program