Mitarbeiter IT Service Desk (m/w/d)

Agilimo Group

Elsenfeld permanent

Posted: July 20, 2023

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Quick Summary

Mitarbeiter IT Service Desk (m/w/d) in Elsenfeld, Deutschland, mit freundlicher Arbeitsumgebung und schneller Kommunikation zur Verfügung.

Required Skills

IT Service Desk Customer Service Communication Documentation Error Analysis Windows Systems ITIL German English Security

Job Description

Ihre Aufgaben:
• Annahme von Anfragen und Störungsmeldungen am Telefon, per E-Mail und im Ticketsystem
• Klassifizierung, Fehleranalyse und Störungsbeseitigung von Kundenanfragen
• Kommunikation mit Mitarbeitern und Kunden
• Aussagekräftige Dokumentation in Support-Tickets
• Erstellung von Support Dokumentationen
• Deutsch C2 Level

Ihr Profil:
• abgeschlossene Berufsausbildung im Bereich IT oder eine vergleichbare Qualifikation
• gutes technisches Grundverständnis
• strukturierte Fehleranalyse
• gute Kenntnisse im Bereich von Windows-Betriebssystemen
• ITIL Kenntnisse wünschenswert
• sehr gute Deutsche Sprachkenntnisse (C2) und gute Englischkenntnisse (C1)
• Kommunikations- und Teamfähigkeit
• Bereitschaft für Ü2 Sicherheitsüberprüfung

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