MILES EXPERT LEADER M/W

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Personal Finance

BNP Paribas Personal Finance, through its brand Cetelem, specialises in consumer credit, personal loans and card management. It is a financial partner of major retailers, consumer goods companies and car dealerships, as well as a benchmark in market analysis thanks to the Cetelem Observatory studies. BNP Paribas Personal Finance has 20,000 employees serving more than 20 million customers.

MILES EXPERT LEADER M/W

About the job

Solid reputation, passionate individuals, and endless opportunities. That's SE.T – BNP Paribas Personal Finance International Shared Service Center.

Our consistent track record of services delivery means comfort for our customers and opportunities for our employees.

You will find SE.T to be full of energy and an Inclusive Workplace in which you truly can make a difference.

Would you like to join our international team that delivers end-to-end solutions (applications and operations activities) to businesses of BNP Paribas Personal Finance Group entities around the world?

In the context of maintaining the high level of existing activities while growing the number of international customers, we are looking for our Miles Expert Leader.

The service will be based in Madrid on SE.T premises.

The Key Configurator will work closely with the business stakeholders to ensure that the software is configured to meet their needs and requirements.

Perform the management of the tool according to a described Raci matrix and IT Governance

The central Key Configurator is the animator of the Key Configurator team, and as such:

Is the guarantor of best practices for configuring the MILES application and is able to advise the team.
Maintains an up-to-date catalog of features and associated configurations and proposes it to the community.
Takes charge of "standard" configuration evolutions intended for all subsidiaries.
Incident Management

Responsibilities

Lead Expertise Centre in SE.T
Configure and maintain the Miles software application to meet business requirements
Analyze and resolve technical issues related to the software configuration
Collaborate with business stakeholders to understand their needs and requirements
Develop and maintain a deep understanding of the software functionality and configuration options
Create and maintain documentation of the software configuration and setup
Provide training and support to end-users on the software configuration and functionality
Lead the team to identify and prioritize software enhancements and bug fixes
Participate in the testing and quality assurance of the software configuration
Ensure that the software configuration is compliant with PF Framework and best practices
Monitor KPI, cover SLA withing the ticketing tool

What we are looking for:

Good knowledge of:

o Miles Modules

o Miles Platform

o SQL development

Some Knowledge of:

o Atlassian Suite (Jira, Confluence…)

o ServiceNow

Business & transversal skills:

Organizational skills
Detail-oriented
Client orientation
Collaboration skills.
Experience leading a development team.
Experience in the Finance sector is a plus.

Languages

English level B2 or higher

Who are we?

We are South Europe Technologies (S.ET); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships).

Among other services, our portfolio is composed of:

Applications Management (Architecture, Project Management, Development, and Quality Assurance).
IT Risks & Cybersecurity Services.
Platforms Management.
Data Analytics and AI.
Operations.

Our offices are in Spain (Madrid) and Portugal (Lisbon, Porto). The company brings together over 200+ employees, with expertise in various technologies (Java, .Net, Python, Tibco, APIGee) and other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators, Data Scientist). We keep growing!

About our culture:

We are proud to create, maintain and develop business solutions for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.

Working in an Inclusive and Multicultural environment, we encourage everyone to develop their talents and skills, offering various career opportunities and internal mobility programs, within local SET teams or in other entities within the Group.

We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time.

We embraced a hybrid way of working because we believe social connection always adds value to our day-to-day activities.

Benefits

Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
Flexible compensation plan.
Hybrid telecommuting model (50%).
31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.