Middle People Operations Partner

About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.

Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

The People Operations Partner strengthens team performance, engagement, and retention by providing hands-on support to managers and employees. This role ensures smooth onboarding and offboarding, reduces conflict and turnover risks, and drives a high-quality employee experience while collaborating with global People Ops initiatives.

What You’ll Do

• Coordinate onboarding and offboarding, including exit interviews and trend analysis.

• Serve as the local point of contact for employees and managers, providing guidance on HR policies, performance conversations, and conflict management.

• Support engagement activities and team events.

• Contribute to global HR initiatives and process improvements.

• Identify opportunities to enhance HR processes and adopt modern, tech-enabled solutions.

What We’re Looking For

• 3+ years in HR/People Partner roles with employee lifecycle experience.

• Strong skills in employee relations, coaching managers, and handling sensitive cases.

• Experience driving HR projects and partnering with managers to improve team effectiveness.

• Solid knowledge of HR operations (onboarding/offboarding, HRIS, local labor practices).

• Analytical mindset and ability to interpret engagement and HR metrics.

• Clear, empathetic communication and at least upper-intermediate English.

Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time.

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!

Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

#LI-Remote