Middle Payments Monitoring Specialist

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

What You’ll Be Driving:

• Processing incoming requests from internal and external partners regarding the health of Payment Methods;

• Notifying customers and internal teams of difficulties or issues with Payment Methods;

• Enabling / disabling Payment Methods depending on requests and in accordance with the instructions;

• Monitoring payments traffic 24/7, handling emergency alerts;

• Communication with providers and other teams for investigating and solving incidents;

• Complex problem - solving with traffic issues about payment systems according to the escalation policy;

• Incident response with payments traffic according to SLA;

• Managing website mirror changes in response to domain blocking.

What Makes You a GR8 Fit:

• 1+ year of experience in HR;

• Demonstrating excellent verbal and written communication skills;

• Collaborating with cross-functional teams to maintain HR administrative processes;

• Paying strong attention to detail, including accurate paperwork processing, data entry, and compliance with HR policies and procedures;

• Handling employee inquiries in a professional and timely manner;

• Managing sensitive and confidential information with integrity and discretion;

• Working with HRIS systems (HiBob, Workday, Peopleforce, HURMA, etc.);

• Using HR tools and systems effectively, including hands-on experience with data input and maintenance;

• Working with HR policies, labor laws, and regulations;

• Managing and maintaining HR documentation;

• Languages – Intermediate+ English, B2+ Ukrainian/Russian.

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

• Sports – gym, yoga, or any activity to keep you active;

• Medical – insurance and wellness services;

• Mental health– therapy or coaching support;

• Home office – ergonomic furniture, gadgets, and tools;

• Languages – courses to improve or learn new skills.

Work-life

• Parental support with paid maternity/paternity leave and monthly childcare allowance;

• 20+ vacation days, unlimited sick leave, and emergency time off;

• Remote-first setup with full tech support and coworking compensation;

• Regular team events – online, offline, and offsite;

• Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

• FUELLED BY TRUST: we’re open, honest, and have each other’s backs;

• OWN YOUR GAME: we take initiative and own what we do;

• ACCELER8: we move fast, focus smart, and keep it simple;

• CHALLENGE ACCEPTED: we grow through challenges and stay curious;

• BULLETPROOF: we’re resilient, ready, and always have a plan.

To keep things efficient, please apply only for roles that closely match your experience.