Middle Office Operations Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Administration

Management Level

Senior Associate

Job Description & Summary

We are pleased to announce the establishment of a new Middle Office Operations role within Internal Firm Services and are seeking a motivated and proactive Associate to join the team. This role provides administrative and operational support to internal stakeholders, ensuring accurate processing, data quality, and compliance with defined procedures. The successful candidate will support day-to-day operations, maintain records across systems, respond to queries, and assist with ongoing operational activities in a busy office environment.

This is a unique opportunity to join a newly established operational function, gain exposure to a wide range of internal processes, and develop strong administrative and operational skills within a collaborative and supportive team environment. 

Responsibilities include, but are not limited to: 

• Perform validation checks to ensure accuracy, completeness, and compliance 

• Maintain and update records across systems and databases 

• Identify errors, missing information, or exceptions and coordinate resolution 

• Collaborate effectively with engagement teams and internal stakeholders to resolve issues and queries 

• Support ongoing administrative and operational activities 

• Assist with period-end or cycle-based activities as required 

• Support the design, development, and implementation of middle office workflows, controls, and best practices 

• Support change and transition activities by participating in testing, training, and process readiness tasks 

• Identify opportunities for process improvement and contribute to efficiency or automation initiatives 

• Provide guidance and support to stakeholders on procedures and processes, where required 

• Maintain clear records and supporting documentation for all actions performed 

• Follow structured, request-based and escalation processes 

• Identify recurring issues and contribute to continuous improvement 

Experience and Skills 

• Minimum 2–3 years’ experience in an administrative, operations, or shared services role 

• Experience working with structured processes and defined procedures 

• Strong attention to detail and accuracy 

• Ability to manage multiple tasks and meet deadlines 

• Experience working with SAP and/or Salesforce is an advantage. 

• Comfortable working with system data, reports, and spreadsheets 

• Good communication and customer service skills 

• Ability to follow rules-based processes and escalation paths 

• Takes ownership and responsibility for assigned tasks 

Additional Job Description

Unlock your potential with PwC Ireland

We believe that challenges are better solved together! We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.  We believe this so much that we have signed up for the Business in the Community Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Analytical Thinking, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Creativity, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing {+ 36 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date