Middle Business Analyst (Based in Danang or Hanoi)

SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter — combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage — and we build our teams accordingly. 

The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner. 

We have over 200 talented employees working both on-site and remote/hybrid at locations: 

• Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi 
• Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang 

We're looking for a Mid-Level Business Analyst to join our delivery team and own the space between business intent and technical execution. You'll work directly with clients to shape requirements, protect delivery scope, and ensure the team always has the clarity it needs to build the right thing - first time.

This is a hands-on role at the heart of the sprint cycle. You'll write User Stories consumed directly by developers and QA, facilitate 3 Amigos sessions before each sprint, and act as the primary liaison between the client and the delivery team. You'll need to be equally comfortable running a requirements workshop and telling a client - professionally and with evidence - that a request sits outside the agreed MVP.

Requirements & discovery

• Gather, analyse, and document business and functional requirements through structured workshops, interviews, and collaborative sessions with clients and internal stakeholders.
• Write User Stories with clear Acceptance Criteria in Given/When/Then format - covering functional logic, edge cases, and UI/UX behaviour - to a standard consumed directly by developers and QA without hand-holding.
• Review Figma wireframes and user flows produced by the Designer, annotating for requirement alignment and flagging gaps before handoff to development.
• Facilitate 3 Amigos sessions (BA + Dev + QA) before each sprint to surface ambiguity early and reduce mid-sprint clarification cycles.

Delivery & sprint collaboration

• Ensure all stories meet the Definition of Ready before sprint planning - complete, estimated, and unambiguous.
• Provide clear, timely handoff of requirements to development and QA teams; remain available for Q&A throughout the sprint.
• Participate actively in sprint planning, backlog refinement, daily standups, and retrospectives.
• Maintain requirement traceability from business need through to acceptance test.

Client management & scope control

• Serve as the primary liaison between the client and the internal delivery team - representing both sides with clarity, honesty, and professionalism.
• Lead scope conversations directly: assess new requests against MVP boundaries, challenge additions with documented rationale, and propose phased or simplified alternatives where appropriate.
• Proactively distinguish must-have MVP requirements from nice-to-haves; manage a post-MVP backlog with clear, agreed deferral rationale.
• Facilitate client walkthroughs, sprint demos, and UAT sessions; triage feedback to differentiate genuine defects from scope additions.
• Produce status updates, decision logs, and scope change records that keep all stakeholders fully informed and aligned.

Quality & compliance

• Review deliverables against acceptance criteria during QA and UAT; raise and track defects with supporting evidence and clear priority classification.
• Identify compliance implications (e.g. CASS, AML, data privacy) when documenting requirements; flag regulatory uncertainties early for specialist review.
• Contribute to continuous improvement of BA practices, templates, and team ways of working.

• 4 - 6 years of experience as a Business Analyst on software delivery projects - ideally in a product or consultancy environment.
• Demonstrably strong User Story writing: clear, structured, consumable directly by developers and QA with no bridging or interpretation needed.
• Solid Agile delivery experience - Scrum, sprint planning, backlog refinement, and retrospectives as a practising participant, not an observer.
• Proven requirement elicitation skills: workshops, stakeholder interviews, process analysis, and gap identification.
• Demonstrated ability to manage and defend scope: able to say no professionally, back it with evidence, negotiate phased alternatives, and document decisions clearly.
• Confident communicating with non-technical clients and cross-functional technical teams; comfortable leading difficult conversations without unnecessary escalation.
• Proficient with Jira, Confluence, and Figma (review and annotation level minimum).
• Strong written and spoken English - able to produce client-facing documentation independently and present clearly under pressure

Benefit:

• International working environment with AI-driven strategic direction.
• 20 days of annual leave – Hybrid working mode.
• Premium healthcare package with PVI and comprehensive annual health check-ups
• Competitive salary & 13th salary bonus
• Lunch allowance to fuel your productivity.
• Engaging company culture with fun activities
• Global collaboration – Work with both Vietnamese and international colleagues.