Middle Application support engineer (L1 ) - (3)

Nix

India Remote permanent

Posted: May 6, 2026

Job Description

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

We are looking for Middle Application Support Engineer (L1 ) to join the support team.

General Requirements:

• Experience: 2+ years of proven experience

• Technical Stack Proficiency: Basic understanding of ASP.NET Core microservices, MySQL connectivity, and web frontend architectures.

• Monitoring Tools: Hands-on experience with Azure dashboards and Application Insights.

• Process Knowledge: Familiarity with ITIL Incident Management practices and SOP-based troubleshooting.

• Platform Skills: Proficiency in using JIRA for ticket management and status tracking.

• SLA Commitment: Ability to work in a 24/7 shift environment and meet strict targets:

• Acknowledgment: ≤ 30 minutes.

• Initial Investigation: ≤ 30 minutes after acknowledgment.

• L1 Resolution: ≤ 4 hours.

• Language: English - upper-intermediate+, Spanish (nice to have)

Core Responsibilities:

The support team is responsible for providing 24/7 production monitoring and first-line incident management to ensure system stability.

• 24/7 System Monitoring: Continuous monitoring of solution components within Microsoft Azure, including Backend microservices (ASP.NET Core), API Gateway (YARP), and Frontend (Next.js).

• Alert Handling: Real-time review of all alerts generated by Azure Application Insights and validation against defined thresholds.

• Incident Intake & Triage: Receiving, classifying, and logging incidents reported via the JIRA Portal.

• L1 Resolution: Execution of predefined corrective actions based on Standard Operating Procedures (SOPs).

• Timely Escalation: Escalating tickets to L2 support when code/configuration changes are required or the issue exceeds the L1 scope.

• User Communication: Maintaining end-to-end communication with users through designated JIRA channels throughout the ticket lifecycle.

• Documentation: Detailed logging of all investigation steps, actions taken, and resolution outcomes.

We offer*:

• Flexible working format - remote, office-based or flexible

• A competitive salary and good compensation package

• Personalized career growth

• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)

• Active tech communities with regular knowledge sharing

• Education reimbursement

• Memorable anniversary presents

• Corporate events and team buildings

• Other location-specific benefits

*not applicable for freelancers

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