Middle Account Manager for Payment Team

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to transform newly signed and existing clients into high-performing, long-term partners. You’ll help us bridge the gap between technical capability and business success by owning the client relationship from a payments and operational perspective, ensuring every GR8 Tech integration delivers maximum ROI.

What you’ll drive:

Client Success & ROI Optimization

• Develop existing and new accounts into mutually beneficial partnerships by aligning Gr8 Tech products with their specific business goals.

• Analyze performance data and statistics to provide actionable insights that optimize client ROI.

• Execute regular customer satisfaction surveys to gauge health and identify areas for improvement.

Onboarding & Technical Alignment

• Lead the payments-focused onboarding process for newly signed clients, ensuring a smooth transition into our ecosystem.

• Partner with key functions—Product, Integrations, Analytics, and Support—to ensure technical setups are flawless and knowledge is shared cross-departmentally.

• Manage all commercial and operational issues promptly to prevent friction in service delivery.

Product Advocacy & Feedback Loop

• Present new product upgrades and functionality, ensuring clients understand and utilize our evolving roadmap.

• Translate client needs and pain points into structured feedback for our development teams to drive continuous platform improvement.

• Identify opportunities for upselling or cross-selling new features that solve emerging client challenges.

What makes you a GR8 fit:

Must-have

• 2 years+ Experience in the iGaming industry within a customer-facing or account management role.

• Advanced MS Office Proficiency, particularly in Excel (for data analysis) and PowerPoint (for client presentations).

• B2 English level with the ability to explain technical concepts to non-technical stakeholders.

• A "mid-level" autonomy mindset—capable of driving tasks solo while knowing exactly when to escalate to senior peers.

• A natural ability to prioritize competing tasks and apply critical thinking to operational "firefights."

• Basic experience with CRM/BI tools and project management software (Jira, Confluence, or similar).

Nice-to-have

• Basic technical understanding of web services and the software development life cycle (SDLC).

• Experience with Figma or Miro for collaborative planning and workflow visualization.

• Prior experience specifically within iGaming payments or fintech.

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.

• 20+ vacation days, unlimited sick leave, emergency time off.

• Remote-first + tech support + coworking compensation.

• Team events (online/offline/offsite).

• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.