Mid-Senior Software Engineer - x360Recover Agent

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

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We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

We are seeking a highly skilled Software Engineer with in-depth expertise in C++, proficiency in operating systems and file systems, to join our x360Recover Agent team in Yerevan, Armenia. In this critical role, you will design, develop, and maintain the core agent that handles disk, file, and block-level backups for our cutting-edge data protection products.

As an integral part of our global team, you will play a crucial role in delivering outstanding solutions that ensure the success of our valued customers by "curing data loss."

Essential Duties and Responsibilities:

• Design, develop, and maintain high-performance, scalable software for the x360Recover Agent in C++.

• Write, test, and debug advanced software for disk, file, and block-level operations.

• Optimize the agent's performance to ensure efficient data backups with minimal system overhead.

• Troubleshoot, debug, and resolve complex technical issues related to filesystem interactions and kernel modules.

• Collaborate with cross-functional teams, including product managers and other engineers, to define requirements and deliver high-quality systems.

• Write clean, maintainable, and well-documented C++ code following industry best practices.

• Actively participate in code reviews, providing constructive feedback to maintain code quality and standards.

• Stay up-to-date with emerging technologies and industry trends in Windows (and/or Linux, macOS), C++, and data storage to improve the development process.

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• 3+ years of professional experience in C++ development with a strong understanding of modern C++ standards.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.

• Deep understanding of filesystem internals and their interaction with the operating system.

• Strong knowledge of low-level disk, file, and block I/O operations.

• Proficiency with debugging tools like GDB and performance analysis tools.

• Proficiency with version control tools like Git and experience with CI/CD pipelines.

• Excellent problem-solving skills and meticulous attention to detail.

• Strong communication skills, with the ability to collaborate effectively within a distributed team.

• Proficiency in written and verbal English communication.

• Proven experience working closely with technical support and ensuring excellent performance of large-scale production deployments.

• Experience with Windows is a strong advantage, as it will enable you to contribute to our full range of recovery products.

• Experience writing drivers, especially for storage, block, or filesystem layers, is a big plus. Experience with Rust is a significant plus.

• Familiarity with the C programming language. Proven expertise in Linux kernel development and user-space programming is a plus.

• Experience with macOS development is a plus.

Benefits include:

• Medical Insurance

• Flexible PTO

• Tuition reimbursement

• And more!

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.