Mid Renewal Specialist Admin - CRM

Important Information

Location: Costa Rica

Work Mode: Hybrid

Job Summary

As a Mid Renewal Specialist Admin - CRM (19907), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems. 

Responsibilities and Duties

• Generate, update, and manage renewal, add-on, and upgrade quotes, ensuring accuracy in pricing, proration, expiration dates, and applied discounts

• Review and validate opportunity data in the CRM system to maintain proper hygiene, staging accuracy, and compliance with internal processes

• Submit closed-won opportunities for processing and support custom quote requests as needed by the Global Renewal Specialist team

• Track personal productivity metrics, support onboarding of new team members when required, and collaborate actively in team meetings and operational discussions

Qualifications and Skills

• Associate’s Degree or equivalent professional experience preferred

• 2+ years of experience in administrative, sales support, renewal operations, or CRM-related roles

• Hands-on experience working with Salesforce or similar CRM platforms (preferred)

• Proficiency in Google Workspace (Gmail, Google Docs) and Microsoft Office (Word and Excel)

• Strong attention to detail with the ability to review quotes, discounts, payment terms, and contract data accurately

• Excellent organizational and time management skills, with the ability to handle multiple requests simultaneously

• Strong written and verbal communication skills for effective collaboration with cross-functional teams

• Ability to work independently with minimal supervision while meeting productivity and quality metrics

• Customer-oriented mindset with strong service and support skills

• Comfort working with performance metrics and daily activity tracking in a structured, process-driven environment

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. 

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.