Mid-Market Customer Success Manager

ABOUT US:

Brisk Teaching is the leading AI platform for K-12 educators, empowering teachers to deliver personalized, curriculum-aligned instruction at scale. Our Classroom Intelligence tools connect teachers, students, and curriculum—making meaningful learning happen in classrooms every day. We believe the best technology is cutting-edge, respects teachers’ time, integrates into real classrooms, and helps educators focus on what matters most.

Since launching, Brisk has experienced rapid growth. Over 2 million teachers use our platform, and we partner with districts and schools nationwide to transform how educators teach and how students learn.

We're backed by leading venture and edtech investors including Bessemer Venture Partners (Shopify, LinkedIn, Anthropic, Perplexity) and Owl Ventures (Newsela, Quizlet, MasterClass), with a team spanning top AI companies and real classroom experience.

We're a fast-moving, collaborative team driven by a shared commitment to educator impact and product excellence. Our values—urgency, ownership, and focus—shape how we build and who we are.

THE OPPORTUNITY:

We are seeking a dynamic and motivated Mid-Market Customer Success Manager to join our team. In this role, you will be the trusted advisor and advocate for our school partners, ensuring they successfully adopt and leverage Brisk Teaching’s solutions to improve classroom outcomes. You will work closely with schools, teachers, and district leaders, guiding them through their journey from onboarding to achieving their teaching goals using our platform. Your role will be crucial in driving retention and satisfaction across our user base.

YOU WILL :

• Serve as the primary point of contact for a portfolio of MM school and district partners

• Drive contract renewals and expand partnerships with schools and districts, ensuring long-term engagement and growth

• Lead onboarding and training sessions to ensure seamless adoption of Brisk Teaching’s platform

• Monitor and analyze user engagement and success metrics, identifying areas for improvement and growth

• Develop strong relationships with educators, understanding their unique needs and challenges

• Provide proactive support and utilize scalable outreach to help users get the most out of Brisk’s tools

• Collaborate with cross-functional teams (Product, Sales, Marketing) to ensure customer feedback drives product innovation

• Resolve any issues or concerns raised by users in a timely and professional manner

• Develop resources (guides, webinars, FAQs) to help users maximize their success with Brisk Teaching’s platform

• Maintain detailed records of user interactions, ensuring customer data is up-to-date in our Salesforce

YOU HAVE:

• 3+ years of experience in customer success, account management, or related roles (experience in education technology is a plus)

• Experience utilizing a Customer Success Platform (Gainsight, Planhat, ChurnZero, etc) to support customers is preferred

• Strong interpersonal and communication skills, with a passion for building relationships

• Exceptional negotiation skills to secure renewals and identify upsell opportunities.

• A track record of driving user engagement and retention in a SaaS or tech environment

• Experience working with schools, teachers, or educators is highly desirable

• Excellent problem-solving skills and a proactive, solutions-oriented approach

• Ability to manage multiple priorities and projects in a fast-paced, dynamic environment

• Familiarity with tools like Google Workspace, CRM systems, and virtual meeting platforms

• A passion for improving education and making a positive impact in the lives of teachers and students

• Located in MST or PST time zones strongly preferred

Equal Employment Opportunity & Diversity

At Brisk, we believe that diverse perspectives make better teams and stronger products. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, disability, or any other legally protected status.