Mid Market Account Manager

Since 2000, we’ve been keeping businesses connected and protected.

Our vision is to pioneer a future where scalable technology, expertise and exceptional customer service redefine what’s possible, empowering businesses and communities. 

Through our broad portfolio in cyber security, connectivity, cloud and communications, blended with AI, automation and human-centric design, we help drive digital transformation that amplifies success. 

We're looking for a results-driven Mid Market Account Manager to join our organization in Manchester, United Kingdom. In this role, you will manage a portfolio of mid-market clients, driving revenue growth while building and maintaining strong, strategic relationships. The ideal candidate will combine professional expertise with a customer-focused approach, delivering consultative solutions that drive client success and organizational growth.

• Manage and grow a portfolio of mid-market accounts, identifying upsell and cross-sell opportunities to maximize revenue potential
• Develop and execute strategic account plans tailored to each client's business objectives and needs
• Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction
• Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities
• Negotiate contracts and pricing agreements while maintaining profitability and client relationships
• Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding
• Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting
• Identify market trends and competitive threats within assigned territory, providing insights to support strategic planning

**Required Qualifications:**

• Proven track record of managing mid-market accounts and achieving revenue targets
• Strong proficiency with CRM software and Microsoft Office applications
• Excellent negotiation and consultative selling skills
• Demonstrated ability to build and maintain long-term client relationships
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels
• Ability to manage multiple accounts simultaneously while maintaining attention to detail
• Self-motivated with a results-oriented mindset and strong work ethic

**Preferred Qualifications:**

• Experience in a specific industry vertical relevant to our business
• Advanced proficiency with data analysis and Excel
• Experience managing complex, multi-stakeholder accounts
• Familiarity with sales methodologies and consultative selling approaches
• Track record of exceeding sales targets and KPIs

The values we hold ourselves to

 

Ambitious

For our people, customers and environment.

 

Brilliant

Setting the highest standards of excellence and outcomes for our customers. 

 

Collaborative

In the way we work with our teams, partners, suppliers and customers.

 

Dynamic 

In our agility, innovation and responsiveness.