Mid IT Support Specialist (Cape Town Based)

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.   

Who Are We?  

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.   

We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.  

Learn more about our people brand by watching our culture videos:   

https://www.youtube.com/watch?v=4JkUpUigUdM&t=1s  

https://www.youtube.com/watch?v=iVk3_vVyrW0 

Job Opportunity at 1Nebula:  

The IT Manager plays a key role in overseeing and improving the organisation’s internal IT systems, infrastructure, and day-to-day technology operations. You will lead the internal IT function and manage third-party vendors to maintain and enhance hardware, software, networks, and security protocols. The role includes developing and implementing IT policies, driving risk mitigation efforts, and ensuring operational excellence across the environment. As the primary point of contact for IT strategy, upgrades, and technical support, the IT Manager balances stability with innovation to continuously strengthen organisational performance. 

What You will do within this role (Your key responsibilities): 

Monitor company server infrastructure and ensure proper escalation of alerts

Administer Exchange and Active Directory, including new user creation, password resets, and account lockouts

Follow up on all unresolved requests/incidents

Raise and manage incidents with 3rd party vendors

Lead and manage IT projects from inception to completion

Provide technical expertise, guidance, mentoring, and training to junior IT team members

Oversee the management, maintenance, and optimization of the company’s servers, storage systems, and network infrastructure

Implement and enforce security measures to protect IT assets, data, and networks, ensuring compliance with internal policies, SOC, ISO standards, and other relevant regulations

Handle complex technical issues and incidents, conduct root cause analysis, and implement solutions to prevent recurrence

Implement and oversee change management processes to ensure smooth transitions and minimal disruption during system updates and upgrades

Maintain accurate and up-to-date technical documentation, prepare reports for management, and communicate IT-related updates to stakeholders

Ensure IT and Security compliance across all systems and processes, including adherence to SOC and ISO standards, audits, and regulatory requirements

Manage and develop the IT team, including performance management, resource planning, and fostering a culture of accountability and continuous improvement

Responsible for asset register maintenance and management   

Responsible for both OPEX and CAPEX management

Vendor management

Manage alignment with POPIA

Available for standby duty, depending on operational requirements

More about You (Our requirements for the role): 

Although we believe in the potential of others more than anything else there are some minimum requirements we would look for, so consider these before sending us your application

Minimum 4+ years of IT experience 

Minimum 1+ years of advisory experience 

Minimum BTech qualification 

Certifications (Preferred) 

A+ / N+ (foundational IT certifications) 

Azure Fundamentals 

Azure Administrator 

Microsoft Certified Solutions Associate or Microsoft Certified Solutions Expert

Cloud & Infrastructure (Azure & AWS) 

Strong experience with Microsoft Azure: Entra ID/Azure AD, VMs, Storage, Virtual Networks, Azure Firewall/VPN Gateway, Monitor & Log Analytics, Defender for Cloud, App Services, and Backup/DR. 

Working knowledge of AWS fundamentals 

Core Infrastructure & Networking 

Proficiency in Windows Server, Active Directory, DNS, DHCP, Group Policy, PowerShell basics, Certificate Services, Backup/Restore, and file/print services. 

Networking knowledge including VLANs, routing/switching, firewalls (SonicWall & Azure NSG), VPN (site-to-site & point-to-site), and wireless security. 

Security & Compliance 

Experience with SOC 2 and ISO 27001 practices, vulnerability management, DR/BCP frameworks, and governance. 

Familiarity with tools such as DeepSight360, Microsoft Defender suite, Microsoft Sentinel, MFA, Conditional Access, and security baselines. 

Collaboration & Productivity (Microsoft 365) 

Experience administering Exchange Online, Teams & Teams Phone System, SharePoint, OneDrive, Intune/Endpoint Manager, DLP, and Compliance Center. 

Monitoring & Observability 

Working knowledge of Azure Monitor, NinjaOne, Log Analytics, Application Insights, and basic Sentinel hunting queries. 

ITSM & Governance 

Understanding of ITIL fundamentals, change and incident management, problem management, asset lifecycle management, documentation, and service desk tools (e.g., Jira). 

Our Amazing Perks! 

Enjoy 20 Leave days a year plus a “mulligan day” each quarter after meeting all your deliverables. That’s
4 extra leave days annually! 

High spec laptops and equipment for you to comfortably work remotely. 

A once off
at home office allowance to set up your home office. 

Flexible working hours. We work on a flexible schedule from Monday to Friday where you can make the hours work for you. 

Access to our Well-being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family so this perk is for them too. 

Grow your skills and learn something new with paid for Microsoft courses and certifications.  

Take up a hobby and unlock a training allowance every 2 years to do something non-work related. 

Give back by participating in our Culture and Social Responsibility initiatives. 

Free Gap cover