Microsoft Dynamics GP Manufacturing Support Consultant

The Microsoft Dynamics GP (Great Plains) Manufacturing Support Consultant provides day-to-day functional support for manufacturing, inventory, and supply chain operations within the Dynamics GP environment. The role focuses on troubleshooting issues, assisting end users, maintaining data accuracy, and ensuring smooth execution of production and inventory processes across manufacturing workflows and integrated order management tools (including SalesPad).

Key Responsibilities

Application Support & Issue Resolution

Provide daily functional support for Dynamics GP Manufacturing modules, including MRP, BOMs, Manufacturing Orders, and Production Scheduling.

Troubleshoot user issues related to manufacturing transactions, item setup, inventory discrepancies, units of measure, and costing-related concerns.

Investigate and resolve problems involving Purchase Orders, Sales Orders, and their integration to manufacturing and inventory processes.

Support lot-tracked and serialized items by ensuring accurate usage, tracking, and reporting outcomes.

Manufacturing, Inventory & Planning Operations Support

Support MRP processes by helping users interpret planning outputs, resolve exceptions, and correct master data issues that drive planning accuracy.

Assist with Bills of Materials (BOMs), manufacturing assemblies, and production order processing, ensuring transactions flow correctly and consistently.

Provide support for both Make-to-Stock (MTS) and Make-to-Order (MTO) workflows, guiding users on proper end-to-end procedures.

Help maintain accurate inventory through troubleshooting, adjustments, and user guidance to reduce recurring discrepancies.

SalesPad Support & Configuration (Order-to-Cash Enablement)

Support SalesPad users by resolving workflow issues, data errors, and order management challenges.

Configure and/or optimize SalesPad settings that impact order entry, fulfillment, and integration to Dynamics GP (e.g., process flows, validation rules, documents, user permissions, and operational controls).

Provide operational support in environments where sales activity begins in SalesPad and flows into Dynamics GP.

Cross-Functional Process Support (Purchasing, Inventory, Production)

Support purchasing and replenishment workflows where purchase orders are generated and managed within Dynamics GP, including scenarios that use advisory/replenishment processes.

Support assembly/manufacturing-related monitoring and inventory tracking processes used alongside SalesPad assembly tooling where applicable.

Collaborate with customer stakeholders (operations, production, purchasing, warehouse, and customer service teams) to triage issues, restore operations, and reduce repeat incidents.

Training, Documentation & Continuous Improvement

Provide end-user guidance, light training, and job aids to improve adoption and ensure consistent transaction discipline.

Document solutions, root causes, and repeatable support playbooks to improve resolution times and service quality.

Identify process or setup gaps and recommend practical improvements that stabilize manufacturing execution and inventory accuracy.

Candidates must show experience with:

MRP (Materials Resource Planning)

BOMs (Bills of Materials)

Production Scheduling

Manufacturing Assemblies and Orders

Inventory Issues (Units of Measure, item setup, adjustments, reconciliation, etc.)

Purchase and Sales Orders

Make To Stock (MTS) and Make to Order (MTO)

Lots and Serialized Items

Quality (quality holds, inspection workflows, nonconformance concepts, as applicable)

Freight & Landed Cost (receiving, allocation concepts, inventory valuation impacts)

Capacity Planning (work centers/resources, constraints, and schedule feasibility concepts)

Configuration of SalesPad (order processing workflows and GP integration impacts)

Technical / Professional Competencies

Strong analytical troubleshooting skills with a focus on root cause and data integrity.

Ability to translate manufacturing operations into system actions, controls, and support guidance.

Clear communicator capable of working directly with end users and operational leaders to triage and resolve issues.

Strong documentation discipline (tickets, knowledge articles, and repeatable procedures).

You Bring:

3+ years (or equivalent) hands-on experience supporting Microsoft Dynamics GP in manufacturing and/or distribution environments.

Demonstrated experience supporting core manufacturing execution processes (MRP/BOMs/orders/scheduling) and inventory management.

Prior experience supporting SalesPad in an environment where it integrates tightly with Dynamics GP order-to-cash.

Experience in a managed services/support desk model (ticketing, SLAs, escalations).

Relevant certifications (Dynamics GP, supply chain/manufacturing, or related ERP credentials).

About Us

Endeavour Solutions is a leading Microsoft Partner for ERP, CRM, and AI Cloud Business Applications, serving SMB, mid-market, and corporate clients with advisory services, implementation & training, and ongoing support for Microsoft Business Applications. Our key focus areas include Microsoft Dynamics 365, Power Platform, Business Central, and Dynamics GP, supporting clients across Canada and the United States.

With offices coast-to-coast in both countries, Endeavour Solutions works with over 1,100 active clients spanning all major North American time zones. Founded in 1989, Endeavour operates several key brands, including Endeavour Solutions, GP Support North, PurelyCRM, Express Info, and Corterra Solutions.

Salary & Benefits

The salary range for this role is $100,000 to $150,000, depending on years of comparable experience, skill set, and the unique value you bring.

Must be legally entitled to work in Canada or the United States and be available for occasional travel in Canada and the USA.

Transparency Statement

Qualified candidates will be asked to complete a Predictive Index survey as part of the application process.
Endeavour Solutions uses AI tools, such as Microsoft Copilot, to assist with administrative tasks like transcribing interview notes. These tools do not make hiring decisions.

Endeavour's AODA Statement of Commitment

Endeavour Solutions is an equal opportunity employer that does not discriminate against any employee or applicant based on race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, gender identity, gender expression, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability. Endeavour is committed to a fair and inclusive work environment. We will endeavor to accommodate the needs of qualified applicants in all parts of the hiring process.