Microsoft D365 Finance & Operations Support Specialist

Continuous business transformation with technology is essential for organisations seeking to grow, increase efficiencies and remain relevant amid times of innovation and change. Our Technology Implementation team work closely with organisations to enhance the potential of their technology through the analysis, assessment, and implementation of proven technology solutions. Successful transformation is more than embedding new technology into a business. It requires deep industry insight, functional expertise and technology know-how that underpins an organisation’s strategic goals.

Your Opportunity

The D365FO Support Specialist will provide expert-level support and troubleshooting for Microsoft Dynamics 365 Finance and Operations across Finance and Supply Chain modules. This role ensures system stability, resolves user issues, and collaborates with functional and technical teams to maintain optimal performance. The specialist will act as a key point of contact for end-users, offering guidance, training, and proactive solutions to enhance business processes. Key responsibilities include:

• Provide Level 2/3 support for D365FO Finance and Supply Chain modules, including General Ledger, Accounts Payable/Receivable, Procurement, Inventory, and Production.
• Diagnose and resolve functional and technical issues, escalating to development teams when necessary.

• Monitor and manage support tickets, ensuring timely resolution and adherence to SLAs.
• Perform root cause analysis and implement preventive measures to reduce recurring issues.

• Assist with configuration changes, security role adjustments, and minor enhancements within D365FO.
• Support periodic updates, hotfixes, and regression testing activities.

• Develop and maintain user guides, FAQs, and training materials for Finance and Supply Chain processes.
• Conduct training sessions and workshops for end-users and key stakeholders.

• Work closely with functional consultants, developers, and business teams to optimize system usage.
• Identify opportunities for process improvement and contribute to solution design discussions.

How are you extraordinary?

• You are passionate about the importance of fantastic communication to share ideas, inspire, and create change. You are able to digest, distil, and communicate complex concepts in both written and verbal forms.
• You get excited about generating innovative ideas that create value, improve processes, and solve complex problems.
• You have a can-do attitude and are always seeking creative solutions to problems with the help of the right technical tools and a supportive team.

Your Experience

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience will include:

• Strong knowledge of Microsoft Dynamics 365 Finance and Operations, with hands-on experience in Finance and Supply Chain modules.
• Familiarity with troubleshooting workflows, batch jobs, and integrations.
• Understanding of business processes in finance (GL, AP, AR) and supply chain (procurement, inventory, production).
• Experience with LCS (Lifecycle Services), issue search, and environment management.
• Excellent communication and problem-solving skills; ability to work under pressure and manage multiple priorities.

• Relevant University degree or an industry recognised qualification.
• Microsoft Certified: Dynamics 365 Finance and/or Supply Chain Management Functional Consultant.
• Experience with Power Platform (Power BI, Power Automate) for reporting and automation.
• Knowledge of X++ and basic technical debugging is a plus.

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. 

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team.

At KPMG every career is different, and we look forward to seeing how you grow with us.