MHI Talent Solutions | Business Systems Manager (Retail/eCommerce)

Job Overview:

One of MHI's esteemed clients is seeking to hire someone to manager the administration and support of NetSuite and integrated retail systems across eCommerce, POS, and fulfillment platforms. It plays a key part in optimizing backend operations, maintaining data accuracy, and ensuring seamless system performance across omnichannel retail workflows. The ideal candidate brings hands-on experience with NetSuite, Shopify, and third-party logistics integrations, along with a strong understanding of retail order lifecycle processes, system customizations, and cross-functional support.

System Administration & Support – Retail & eCommerce Focused

• Collaborate with internal teams and external NetSuite implementation partners to support configuration, data migration, testing, and go-live activities, ensuring alignment with retail operations and omnichannel processes.

• Administer, configure, and maintain NetSuite, with a focus on modules related to Sales Orders, Inventory, Fulfillment, Payments, and Customer Records.

• Monitor and troubleshoot order flow and transaction syncing across eCommerce (Shopify), OMS, POS(Shopify), and fulfillment systems, addressing data integrity and system errors promptly.

• Manage user roles and access controls across systems supporting retail and DTC operations.

• Partner with IT and third-party vendors to support and maintain integrations with Shopify, 3PLs, POS, Salesforce, OMS, and other platforms.

Customization & Process Optimization

• Build and maintain custom workflows, saved searches, dashboards, and reports tailored to retail performance, order lifecycle tracking, and inventory management.

• Collaborate with eCommerce, operations, and merchandising teams to identify and implement process improvements that enhance customer experience and operational efficiency.

• Contribute to the deployment of new modules or features within NetSuite to support retail business needs (e.g., returns processing, multi-location inventory, promotions).

Cross-Functional Support & Training

• Provide day-to-day application support for business users across Retail, eCommerce, Customer Experience, and Operations.

• Develop and maintain SOPs and training materials, and lead onboarding or refresher sessions to maximize user adoption of tools and best practices.

• Serve as a NetSuite subject matter expert for retail-related workflows and data structures.

Implementation & Integration Support

• Partner with third-party implementation and development teams to support system rollouts, custom integrations, and performance tuning across NetSuite, Shopify, OMS, and 3PLs.

• Participate in business requirements gathering, UAT (User Acceptance Testing), and post-go-live support phases.

• Monitor and improve data flow between systems, ensuring alignment of product data, order data, fulfillment status, and customer records.

Data Management & Retail Reporting

• Maintain data accuracy and completeness across retail platforms, including item catalog, pricing, promotions, SKUs, and channel-specific attributes.

• Create and maintain reports and dashboards to support retail KPIs, such as sales performance, return rates, fulfillment rates, and channel profitability.

• Assist with audits, reconciliations, and compliance reporting as required.

Qualifications:

Education:

• Bachelor’s degree in Information Systems, Business, Retail Management, or a related field—or equivalent experience.

Experience:

• 3–5+ years of experience as a NetSuite Administrator or Business Systems Analyst, preferably in retail, fashion, or consumer goods.

• Proven experience supporting Shopify eCommerce platforms and Shopify retail POS systems.

• Experience integrating and troubleshooting systems used in omnichannel retail operations, such as OMS, WMS, and 3PLs.

Skills & Knowledge:

• Strong knowledge of NetSuite ERP, especially Order Management, Inventory, CRM, and Fulfillment workflows.

• Familiarity with SuiteScript, SuiteFlow, and NetSuite customization tools.

• Working knowledge of EDI, API integrations, and retail-specific data flows.

• Understanding of retail lifecycle workflows including pricing, promotions, returns, and channel-specific fulfillment.

• SQL or other reporting/query tools is a plus.

Certifications:

• NetSuite Certified Administrator or ERP Consultant certification (preferred).

Soft Skills:

• Excellent communication and collaboration skills with both technical and non-technical stakeholders.

• Ability to manage multiple projects and deadlines in a fast-paced retail environment.

• Strong problem-solving skills and a continuous improvement mindset.