Messaging Compliance Specialist (Remote)

About Telnyx

Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.

We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

The Role

We are looking for a dedicated Messaging Compliance Specialist to serve as our primary authority on Application-to-Person (A2P) messaging standards. In this role, you will bridge the gap between regulatory requirements, technical implementation, and customer success. You will ensure that our platform and our clients remain compliant with the ever-evolving landscape of the messaging ecosystem while helping to build the tools that make compliance seamless.

Responsibilities

• Subject Matter Expertise: Become the internal and external "source of truth" for A2P Messaging Compliance, staying ahead of industry shifts and regulatory updates.

• Customer Advocacy: Act as the primary customer-facing resource for all compliance-related inquiries. You will guide clients through onboarding, vetting processes, and best-practice adoption.

• Cross-Functional Collaboration: Partner with internal stakeholders (Sales, Support, and Legal) to ensure messaging strategies align with carrier requirements and industry standards.

• Product Development & QA: Work directly with developers to define and implement new messaging features. You will be responsible for QA testing these features to ensure they meet both functional requirements and compliance benchmarks.

• Technical Enablement: Use Claude Code to streamline workflows, analyze data, or assist in technical documentation and troubleshooting.

Qualifications

• Communication Excellence: You must be a "pro" communicator. Whether it’s a high-stakes video meeting, a detailed technical email, or a quick Slack update, you can convey complex information clearly and professionally.

• Technical Proficiency: Demonstrated experience working with Claude Code or similar AI-assisted development tools to improve productivity and technical output.

• Organizational Prowess: Ability to manage multiple projects, customer tickets, and development sprints without letting details slip through the cracks.

• Problem-Solving Mindset: A proactive approach to identifying potential compliance bottlenecks before they impact the customer.

Bonus Points (Preferred Skills)

• In-depth knowledge of US-based Messaging Compliance (10DLC, Short Code, Toll-Free).

• Familiarity with the CTIA guidelines and the broader messaging ecosystem.

• Experience managing Vendor Relations with Campaign Service Providers (CSPs) or Direct Connect Aggregators (DCAs).

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