Message Registration Support Analyst

Who We Are:

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

The Message Registration Support Analyst supports the Message Registration Support team in registering customer A2P campaigns across messaging channels (Short Code, Toll-free, 10DLC). This entry-level role involves basic data collection, campaign analysis, and report generation to ensure campaigns align with current Bandwidth and industry policies. Analysts engage in a consultative and educational manner, helping customers achieve compliance and successful campaign execution.

What You'll Do:

• Assist with oversight, direction, and support to ensure timely processing of customer A2P text messaging campaign registrations.

• Serve as initial contact for customer questions and basic compliance inquiries.

• Support internal stakeholders and team members in resolving routine problems and escalations.

• Represent team interests in internal meetings, providing foundational input.

• Contribute to maintaining internal processes and documentation.

• Assist in partnerships with messaging vendors for process improvements.

• Stay informed about messaging industry standards and trends.

• Prepare basic reports on team activities and campaign compliance.

What You Need:

• Education:

• Bachelor's degree in Marketing, Business, Analytics, or related field.

• Experience:

• 0-2 years of experience in compliance, analytics, customer service, or related fields.

• Knowledge:

• Basic understanding of compliance standards in messaging.

• Skills:

• Familiarity with standard analytical tools (Excel, Tableau)

Bonus Points:

• Education:

• Additional training or coursework in compliance or analytics.

• Experience:

• Previous internship or entry-level role related to messaging or compliance.

• Knowledge:

• Familiarity with messaging industry platforms.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.

• All new hires receive four weeks of PTO.

• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.

• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.

• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.

• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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