Merchant Support Specialist (Acquiring)

About Unlimit

Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure.
Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessly integrating 1,000+ payment methods into a single platform. From London to São Paulo, we empower businesses to scale across borders with a unified suite of financial tools — including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on- and off-ramps.
Our mission is to break down financial barriers and enable seamless money movement across borders. We give forward-thinking businesses the tools to accept, send, and manage payments effortlessly, wherever they operate.

Role Overview
We are seeking a proactive and business-oriented Merchant Support Specialist to join our growing Merchant Support team within Acquiring. This is not a traditional customer service role — it involves ownership, problem-solving, and collaboration to drive merchant satisfaction and support strategic growth. The successful candidate will work closely with Account Managers and cross-functional teams to ensure seamless support for our key merchants.

Key Responsibilities::
• Partner with Account Managers to troubleshoot and resolve merchant-related issues.
• Liaise with technical, financial, and operational teams to meet merchant needs.
• Monitor VIP merchant traffic and proactively escalate anomalies or risks.
• Manage terminal registration workflows and onboarding activities.
• Track integration timelines, follow up on merchant deliverables, and escalate delays.
• Handle day-to-day merchant requests such as reporting, settlements, banking details, balance management, top-ups, limits, and account discrepancies.
• Set up sandbox environments and manage user access (both internal and merchant-facing).
• Identify opportunities to improve internal processes and contribute to scalable support initiatives.

Ideal Candidate Profile::
• Experienced in payments, fintech, or merchant operations.
• Strong analytical and problem-solving skills with a high attention to detail.
• Business-oriented mindset with a focus on merchant satisfaction.
• Excellent communication and coordination abilities across technical and non-technical teams.

What we offer::
• Global collaboration & impact
• Global experience opportunities
• Build an international network and a knowledge of the payments market through collaboration with overseas colleagues from our 16 offices
• Directly influence growth by working with our locally and globally renowned team of experts
• Golden opportunity to apply and develop your talents to build the world’s best practices in payments and customer success fields

Professional development
• Customized career development plan - we take a vested interest in every employee's growth and strive to provide an advancement at each stage

Work perks
• Attractive monthly salary paid in line with experience
• Paid annual and sick leave, flexible time off
• Additional Birthday day off to enjoy some extra time
• Full-time: 5/2
• Employee referral bonus program - refer top talent you know and collect bonuses when they get hired
• Corporate events to share valuable moments of joy with your team

Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.