Merchant Services Specialist

Are you a high-performer who wants to contribute to a mission-driven and values-based organization? If you are motivated by doing impactful work and making a difference in people’s lives, then the Indiana University Foundation (IUF) is the place for you. At the IUF, we believe in making the dream of higher education attainable, providing support for life-changing research, and preparing the next generation of leaders.  

As a trailblazer among our peers, we provide fundraising leadership and endowment stewardship to support needs and initiatives across all of Indiana University’s campuses. As part of our team, you will help make IU donors' dreams last forever.  

At the IUF we work hard, celebrate achievements, and foster an environment where everyone’s contributions matter. We are nimble and innovative, and we want you to bring your ideas and energy to join forces with some of the best talent in our industry. 

In addition to being part of a meaningful mission as an IUF employee, you’ll find there are many ways to connect and collaborate.  Our FUNdation (see what we did there?) Committee helps us connect and unwind with food truck lunches, holiday gatherings, costume contests, free snacks, IU spirit-wear Fridays, and spontaneous gestures that surprise and delight. Our Wellness Committee ensures that the health and well-being of our employees is top of mind through outstanding benefits, mental health offerings, and activities. We encourage community leadership and service and make space for our staff to pursue their passions. Our total rewards philosophy ensures that we support employees financially, emotionally, and in their career growth.  

If the IUF sounds like a fit for you, we invite you to join us today. 

The IU Foundation welcomes applications for the Merchant Services Specialist position. In this new specialist role, we’re looking for a driven, detail-oriented individual who thrives at the intersection of data, operations, and collaboration—someone who can look at transactional data, spot patterns, draw meaningful conclusions, and confidently advise stakeholders on what it means and what to do next. You’ll be a key partner across departments, trusted to take initiative, ask the right questions, and translate complex payment activity into clear insights, process improvements, and smart visualizations that drive decisions.

Reporting to the Manager, Merchant Services, you’ll be deeply involved in the day-to-day and the big picture: supporting merchant services users, reconciling payment activity, monitoring security and compliance, managing equipment and inventories, and serving as a go-to resource for merchant-related initiatives. You’ll collaborate closely with internal teams, troubleshoot and research issues, maintain and improve SOPs, and contribute to strategic improvements across the merchant services program. This is not a “wait for instructions” role—you’ll be expected to proactively identify gaps, recommend solutions, and follow through, whether that means improving workflows, strengthening controls, or creating reports and dashboards that make the data tell a story.

If you bring strong critical-thinking skills, you’re organized, adaptable, and calm under deadlines, with a solid foundation in accounting principles, compliance, and customer service, we want to hear from you!

Knowledge & Skills:

• Analytical skills, critical thinking, and interpretive reasoning abilities are essential.
• Exceptional customer service skills with the ability to engage effectively with stakeholders.
• Strong attention to detail and the ability to apply compliance guidelines in a variety of contexts.
• Ability to adapt in a fast-paced work environment.
• Skilled in organizing and prioritizing workload to meet deadlines.
• Excellent level of data accuracy; experience entering and interpreting transactional data.
• Proficient in Microsoft Office and experienced with CRM or database tools.
• Working knowledge of accounting principles is strongly preferred.
• Ability to work both independently and collaboratively.
• Ability to apply basic Artificial Intelligence tools

Education & Experience:

• Associate’s degree required, bachelor’s degree preferred.
• Minimum of three years’ professional experience in business or banking required. Five years of professional work experience is preferred.
• Combinations of related education and experience are welcomed and will be considered.

Apply today:

The compensation range for this position is $50,000- $55,000 annually. This is a hybrid position based out of our Bloomington, Indiana office. 

The IUF is committed to providing a safe, respectful and professional work environment that is free of Discrimination and Harassment. The IUF will not tolerate any form of Discrimination or Harassment based on the Individual’s race, ethnicity, religion, color, sex, age, national origin, genetic information, sexual orientation, disability, gender identity or expression, ancestry, marital status, protected veteran status, pregnancy, or any other basis prohibited by law.