Merchant Operations Senior Manager

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

As the Merchants Operations Senior Manager, you will be responsible for our merchant and clerk satisfaction metrics. These are two key metrics for the growth of our PF Sales. You will work with several merchants nationwide and be involved in strategic interactions and several administrative transactions that help us build successful partnerships and grow our business. The role will ensure efficient and successful partnerships in Mexico by driving our clients through our processes and products.

You will work with highly skilled teams to launch, implement, and scale operations processes, driving success through the ops lifecycle framework and be part of an innovative and collaborative environment. The Merchant Operations Senior Manager will ensure efficient and successful project launch for the Operational Business, understanding their needs and growth by driving organizational readiness across all functional areas.

The successful candidate will have experience executing complex, cross-functional programs, knowledge, and proper interpretation of engineering requirements, and will be able to lead teams to achieve challenging goals in a fast-paced and dynamic environment.

Responsibilities:
• Be the main point of contact (POC) for our merchant support and attend to all merchants in their administrative operations
• Ensure commissions payments, promotions, incentives, etc. will be paid on time
• Coordinate the business planning process (discovery, ideation, initiative sizing, business plan creation, governance setup, execution start)
• Coordinate promotional and marketing materials' shipping to merchants
• Interface and coordinate between the merchant and company's team to create action plans and mobilize the necessary resources to hit our agreed-upon business objectives
• Maintain all information concerning references, prices, users, etc in our system
• Support sales area to implement programs related to merchants or clerks
• Coordinate special cross functional projects (Consignment, Cash in Advance, etc.)

Requirements:
• Bachelor's degree in administrative areas
• + 5 years of experience in similar areas, making relationships with partners and merchants and leading cross- functional projects.
• Strong communication and negotiation skills
• Used to work on fast paced environments

Benefits:
• 100% Company Funded : Private Health Insurance for employee and immediate family
• 20 days vacation, unlimited sick leave
• Phone finance, Headphone, home office equipment and wellness perks.
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Phone Finance, headphone benefit, home office equipment allowance and wellness perks
• Catered Lunch

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening