Merchant Operations Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role

As a Merchant Operations Associate you will focus on improving the core merchant experience by resolving operational issues related to menus, content, and equipment. You’ll work closely with internal teams to ensure merchants have accurate, high-quality menus, fast resolution of equipment issues to ensure smooth day-to-day operations on the platform.

You’ll act as a problem-solver and quality driver, identifying recurring issues, improving internal processes, and ensuring that merchants receive clear, timely support.

This role is well suited for someone with 3–4 years of support or contact centre experience who is comfortable responding fast, handling large data sets, operational complexity, spotting patterns, and driving improvements across workflows.

What you’ll be doing

• Responsible for creating, updating and maintaining menus / assortments for all active merchant partners on the Wolt platform, and making sure that both text and visuals reflect the Wolt brand

• Successfully handle support and troubleshooting in all matters related to gear and equipment in order to ensure optimal operational performance.

• Continuously guide merchants towards self-service, educating them on “how things work”, and showing them the best way forward in their collaboration with Wolt when it comes to their assortments.

• Ensure menus are accurate, up to date, and meet quality standards

• Identify recurring issues and process gaps, and work with cross functional teams to address them

• Create automated workflows wherever possible to drive efficiency and reduce manual work within the team

Our humble expectations

• 3–4 years of experience in inbound or outbound support or contact centre roles.

• Experience handling operational or content-related tasks with high attention to detail.

• Comfort working with systems, tools, and structured processes.

• Strong problem-solving skills and the ability to identify patterns and root causes.

• Experience with ticketing or CRM systems.

• Basic data handling skills and ability to navigate multiple tools.

• Clear and effective communication, both written and verbal.

• Ability to work cross-functionally and contribute to process improvements.

• Being tech savvy and the ability to quickly learn and adapt to new tools will help you greatly in the role

• Bonus: Experience in the food, restaurant, hospitality, or marketplace environments

• Excellent communication skills in both writing and on the phone

• Fluent in Danish and English to be able to both communicate with partners, and create the product selections in Danish and English

• Bonus: If you speak Arabic, Turkish, or Persian

• Experience with Excel / Google Sheets will be a strong advantage

• Structured, detailed and service-oriented

• Self-starter with a ''can-do'' attitude and a drive to continuously improve on your own processes while raising the bar.

What we offer

• 😎 Cool office in Copenhagen near public transport

• 💻 MacBook, iPhone and company-paid subscription plan

• 🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt

• 🩹 Healthy insurance

• 🧑‍🤝‍🧑 Social gatherings

• A central role in driving merchant experience on Wolt and the opportunity to shape internal processes and contribute to scalable operational improvements

• Flexible working environment with ownership of impactful tasks.

Why you’ll love it

🚀 Global and growing fast: Be part of a fast-moving scaleup
🤩 Meaningful work: Improve the everyday experience for merchants
💪 Ownership: Take responsibility for processes and improvements
💙 Great team: Work with supportive and driven colleagues

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious and fun team, then click below to apply and get the conversation going!

We review applications on an ongoing basis.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.