Merchant Operations Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Got some experience under your belt and looking to grow? If you're organised, detail-focused, and thrive in a dynamic setting where every day is different – this could be the opportunity for you!

Our Merchant Services team (Restaurant/Retail) is the heart and soul of Wolt. We ensure that we set all our (restaurant and retail) partners up for success by providing top tier services and supporting them around the clock. As Wolt grows in both size and scope of our offering, the strength of our Merchant Services Engine is growing with it.

As a member of the Merchant Services team, you will be mastering the core functions of Merchant Services, including building strong relationships with partners and ensuring a smooth client experience. Among others, you will be focusing on setting up effective communication channels with partners, maintaining high service standards, supporting partner growth based user data, assisting the cross-functional teams with urgent tasks, and sharing best practices within the team.

What you’ll be doing

The day-to-day will evolve with the company’s continued growth, but in this role you are going to, among many other things:

• Answering partners’ inquiries and requests regarding their ongoing use of Wolt delivery services;

• Working together with our Support team in handling more complex partner support tickets;

• Managing our equipment enrollment, inventory and resolving tech-issues;

• Taking care of the administrative tasks related to changes on the partnership contracts;

• Leading ongoing improvements to restaurant menus and retail assortments on the platform;

• Supporting the merchant team in boosting sales and operational performance for merchant partners;

• Taking ownership of other projects in connection to merchant operations;

• Assisting the Merchant team with any additional ad-hoc tasks.

Our humble expectations

Our ideal candidate is a structured, proactive, and detail-oriented individual, who bring the following qualifications on the table:

• Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome;

• Excellent interpersonal skills - you will be working with a lot of different people, both internal and external;

• Be a team player - we operate as one team and we treat each other with respect, eager to offer a helping hand when needed;

• Experience in sales, account management, or customer support - it is considered a plus;

• Fluency in Greek and English.

What we offer

✨ A Fun & Dynamic Work Environment – Work with a supportive, international team.

📈 Career Growth – Opportunities to learn and develop within Wolt.

🍔 Wolt Perks – Discounts on your Wolt orders and a monthly meal allowance.

💻Work equipment - We set you up to success with our cutting-edge, work equipment.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent Acquisition team will be contacting you shortly, in order to initiate the hiring process.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.