Merchant Onboarding Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Got some experience under your belt and looking to grow? If you're organised, detail-focused, and thrive in a dynamic setting where every day is different – this could be the opportunity for you!

Our Sales Support Team plays a crucial role in ensuring that both restaurant and retail partners have everything they need to succeed on Wolt. From onboarding partners to updating menus and product lists making sure that they are reflecting the Wolt brand and standards. Our team makes sure everything runs smoothly for our partners and customers.

As we continue to grow, we’re looking for a Merchant Onboarding Associate to work closely with our Account Managers and Merchant Partners to ensure top-quality service and smooth operations.

What you’ll be doing

• Venue Onboarding – Successfully onboarding new partner venues onto the Wolt platform and ensuring optimal access at necessary times;

• Training & Support – Training our partner venues on how to use Wolt’s tools and equipment to operate effectively and independently;

• Quality & Satisfaction Checks – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments;

• Sales Support – Assisting the Account Management teams with partner-related administrative tasks and coordination;

• Merchant Requests & Support – Responding to inquiries, resolving onboarding-related issues, and ensuring a seamless experience for new venues;

• Collaboration – Working closely with Account Managers and internal teams to maintain high-quality standards during the onboarding process.

Our humble expectations

• Detail-Oriented & Organized – You enjoy structure and keeping things running smoothly;

• Customer-Focused – Previous experience in customer service, administration, or sales support is a plus;

• Tech-Savvy – Comfortable working with digital tools and managing data;

• Great Communicator – You’ll be in regular contact with merchants and internal teams;

• Fluent in Albanian & English – Both languages are essential;

• Valid Driver's License – Ability to travel for onsite partner visits and training sessions;

• Bonus Points – Experience in the restaurant, retail, or e-commerce industry is a plus!

What we offer

• ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team;

• 📈 Career Growth – Opportunities to learn and develop within Wolt;

• 🍔 Wolt Perks – Discounts on Wolt orders & modern work equipment;

• ⚖️ Work-Life Balance – Enjoy flexibility in your work routine.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent Acquisition team will be contacting you shortly, in order to initiate the hiring process.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.