Merchant Integration Executive (ANZ Market)

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Your Adventure Ahead:
• Partner with the relevant stakeholders to identify and drive improvements within the Integration Operations functions.

• Define, maintain, and review market-level KPIs to measure success and team performance.

• Document and maintain key operational tasks, processes, and SLAs, ensuring consistent updates and compliance.

• Lead market level merchant integrations to ensure smooth onboarding and compliance with ShopBack standards.

• Coordinate with regional integration teams for merchant onboarding, setup testing, and successful go-lives.

• Build and maintain strong relationships with key merchant partners and affiliate networks, advocating for ShopBack’s technical interests.

• Conduct operational test runs and implement improvements in integration workflows.

• Resolve merchant and customer issues such as untracked orders or technical misconfigurations, proactively implementing preventative measures.

• Work closely with Customer Service, Engineering, Business Development, Marketing, and the Center of Excellence teams to align and scale processes.

• Collaborate with Product and Engineering to implement projects that enhance tracking capabilities and operational efficiency.

• Support negotiations with merchants and networks alongside the Business Development team.

Essentials to Succeed:
• Strong technical understanding of web integrations, tracking technologies, and affiliate marketing tools.

• Advanced proficiency in Microsoft Excel and Google Sheets.

• Analytical and data-driven mindset with strong attention to detail.

• Background in e-commerce or affiliate marketing is a plus.

• Excellent written and verbal communication skills.

• Strong problem-solving abilities in fast-paced startup environments.

• Self-starter with ownership mentality and accountability.

• Not discouraged by failure; adaptable in ambiguous and evolving environments.

• Demonstrated use of AI tools (e.g. ChatGPT, Cursor) to improve workflows, enhance productivity, and scale operations.

ShopBackers' DNA

• Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

• Hunger - We value hard work, and having relentless drive.

• Speed - We move fast and have a bias for action, all to deliver maximum impact.

• Impact - We focus on results, always aiming for the best possible outcomes and timelines.

• Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

• Be part of a winning team on a journey to global scale.

• Competitive compensation based on your performance.

• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!