Merchant Growth Programme Manager, Scaled

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Singapore Commercial team shapes and grows Grab's business in Singapore, contributing to our vision of being Southeast Asia's superapp by delivering everyday services that matter most to consumers.

We focus on developing business strategies that help us serve our community, particularly by growing the accounts of businesses across GrabFood and GrabMart. By building close partnerships with merchants, we create plans and strategies to grow their sales and meet their needs across Grab's services such as GrabExpress, GrabPay, and GrabAds.

Get to Know the Role

The Merchant Growth Programme Manager, Scaled is a senior individual contributor role who leads the design, execution, and optimisation of programmes that drive merchant conversion, adoption, and long-term engagement. You will oversees two main functions: Merchant Programmes and Community & Merchant Engagement.

This role will report to the Lead, Commercial, Merchant Growth and be onsite at Singapore Grab office.

The Critical Tasks You Will Perform

Programme Management

• Work with the Lead of the Merchant Growth Team to oversee the delivery of merchant programmes that drive product adoption, conversion, and engagement at scale
• Partner with internal stakeholders to optimise CRM workflows, automation, and self-serve resources to improve merchant experience and operational efficiency
• Review and analyse programme performance data to refine strategies and improve outcomes

Community & Merchant Engagement

• Develop outreach strategies through online and offline activations, including events, community groups, and educational projects
• Lead field sales and outreach teams to accomplish in-market engagement activities and merchant acquisition campaigns
• Build partnerships with industry associations, trade bodies, and external ecosystem partners to expand merchant engagement channels
• Collaborate with other teams (Sales, Marketing, Product, and Ops) to align outreach initiatives with broader business priorities
• End-to-end deal managing (including working with One Grab teams) to achieve growth in merchant accounts

What Essential Skills You Will Need

• 5+ years of experience in programme management, merchant success, partnerships, community management, or field sales leadership
• Experience mentoring junior members of the team
• Proven experience managing cross-functional initiatives and field-based outreach teams with measurable business impact
• Ability to influence and engage internal and external stakeholders, including industry partners
• Proficiency in CRM systems, analytics tools, and marketing automation platforms

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.