Merchant Enablement Lead

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Singapore Operations team oversees, shapes, and grows Grab's business in Singapore. We contribute to Grab's vision by developing strategies and operational capabilities that create meaningful value for our community.

Within this team, the Merchant Operations team represents the voice of our merchant-partners, advocating for solutions that enhance their experience and success on Grab. Our mission is to deliver a high-quality merchant and consumer experience across the full lifecycle, balancing user needs with Grab's business goals.

Our focus is on embedding hyperlocal insights into platform experiences, optimising both merchant and consumer journeys, and supporting business growth while maintaining operational efficiency.

Get to Know the Role

The Merchant Enablement Lead drives the design and execution of merchant enablement strategies that equip merchants to succeed on the Grab platform. You will be an important bridge between the merchant community and our teams, ensuring merchants have the tools, knowledge, and support they need to succeed.

You will lead initiatives across the merchant lifecycle, from onboarding and activation to ongoing engagement, ensuring merchants have the tools, knowledge, and support to succeed on the platform.

As a team lead, you will foster a collaborative environment, set the example in navigating ambiguity, driving solutions, and maintaining a positive team culture.

The Critical Tasks You Will Perform

• Lead the development of merchant enablement strategies across the merchant lifecycle, including onboarding, activation, training, and post-onboarding engagement.
• Manage a team responsible for merchant enablement programmes and operational readiness.
• Increase adoption of merchant tools and platform capabilities, including the Merchant App, Merchant Portal, and self-serve resources.
• Partner with Product and Business teams to operationalise new features, influence regional prioritisation, and ensure merchant solutions are scalable and intuitive.
• Identify systemic merchant pain points through operational insights and feedback loops, leading efforts to improve merchant experience and operational efficiency.

What Essential Skills You Will Need

• Bachelor's degree in a related field
• Minimally 5 years of experience in product operations or project/program management
• Experience working in environments involving Product, Operations, and Commercial teams.
• Experience leading teams and influence stakeholders across multiple teams.
• Operational thinking with the ability to translate product capabilities into scalable operational frameworks.
• Comfortable operating in dynamic environments with evolving priorities.

 

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.