Merchandising Operations Specialist

Job Summary:

The Merchandising Operations Specialist supports execution of merchandising priorities by leading project coordination, maintaining and improving processes, maintaining data integrity, and driving cross-functional alignment. This role is responsible for ensuring timelines are met, processes are optimized, and merchandising initiatives are executed efficiently at scale

Job Expectations:

• Own project tracking for key merchandising initiatives, including building and maintaining timelines, monitoring progress, and ensuring accountability across stakeholders

• Identify, develop, and implement process improvements to enhance operational efficiency and support scalable merchandising workflows

• Coordinate cross-functional efforts with partners, including Marketing and IM&P, to ensure alignment and timely execution of merchandising programs

• Maintain and report on merchandising data to provide visibility into project status, priorities, and performance

• Oversee accuracy and ongoing maintenance of Master Vendor Data

• Data extraction from systems to support needs of team and cross functional partners

• Track and manage supplier and brand information in alignment with merchandising priorities and initiatives

• Lead execution of special projects, ensuring deliverables are completed on time and aligned with business needs

• Coordinate merchandising team operations, including organizing meetings, managing communications, and supporting team events

Knowledge, Skills and Abilities:

Required:

• Strong project coordination and organizational skills with the ability to manage multiple initiatives simultaneously

• High attention to detail, particularly with data accuracy and process execution

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Preferred:

•
Experience working with product, vendor, or merchandising data

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

• Familiarity with AI tools and platforms to support productivity, reporting, or process optimization

Experience Requirements:

Generally requires a minimum of three (3) to five (5) years of experience in merchandising, operations, e-commerce, or a related field

Education Requirements:

Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience.

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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:
$77,000—$83,000 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.