Mental Health Medical Virtual Assistant (Medicaid & TRP) | + Billing

Job Title: Mental Health Medical Virtual Assistant (Medicaid & TRP) + Billing

Job Code: CT-H

Position Type: Full-Time

Work Schedule (40 hours/week): Monday–Friday, 8:00 AM – 5:00 PM (Eastern Daylight Time)

Salary: $5–$7/hour (based on experience)

Location: Remote (Philippines)

Job Summary & Client Overview

Our client is a U.S.-based behavioral health practice focused on delivering community-based mental health services. The clinic works closely with Medicaid programs, ensuring patients receive structured therapeutic support through compliant documentation, coordinated care, and efficient administrative systems. The practice emphasizes accuracy, compliance, and continuity of care, making strong documentation and billing processes essential to patient outcomes and operational success.

Our client is seeking a Mental Health Medical Virtual Assistant with strong Medicaid experience, specifically in Therapeutic Rehabilitation Program (TRP) documentation and compliance.

You will play a critical role in ensuring:

• Accurate and compliant TRP documentation
• Timely claims resolution and billing support
• Organized and up-to-date patient records within the EHR system

Key Responsibilities

• Manage and review Medicaid mental health documentation, specifically TRP (Therapeutic Rehabilitation Program) requirements
• Ensure documentation completeness and compliance, identifying missing or incorrect information
• Handle denied claims follow-up and resolution
• Perform insurance verification and eligibility checks (Medicaid-focused)
• Support medical billing and revenue cycle management, with potential to take on full billing responsibilities
• Process prior authorization requests as needed
• Maintain and update patient records in EHR (Tebra), including keeping treatment plans updated every 3 months.
• Provide general administrative support to the practice
• Coordinate with providers to ensure documentation aligns with Medicaid standards

Requirements:
• Proven experience with Medicaid mental health documentation (non-negotiable)
• Strong understanding of TRP (Therapeutic Rehabilitation Program) documentation and compliance
• Experience handling denied claims and follow-up processes
• Background in healthcare administration, medical billing, or behavioral health support
• Strong attention to detail and ability to identify documentation gaps
• Highly reliable, self-motivated, and able to work independently
• Excellent English communication skills (written and verbal)

Preferred Experience

• Experience working with U.S.-based behavioral or mental health practices
• Familiarity with state-specific Medicaid requirements (e.g., Kentucky Medicaid is a strong plus)
• Experience using Tebra EHR
• Experience with RingCentral, Google Voice, or similar VoIP systems

Key Performance Indicators (KPIs)

• Accuracy and completeness of TRP documentation
• Reduction in denied claims and faster resolution times
• Timely updates of treatment plans and patient records
• Accuracy in insurance verification and billing processes
• Overall compliance with Medicaid documentation standards

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.