Membership Assistant

Under general supervision, provides customer service to visitors/callers to the Recreation Center, monitors facility access, operates the front desk, and performs customer service functions of the Recreation Center.

Duties/Responsibilities:

Assist customers and members regularly, on the phone and in person, with aspects of the facility, programs and services.

Responsible for the function and operation of the front desk and access control system.

Responsible for payment transactions, cash handling, and participant enrollment for services, including membership registration, guest passes, and activities.

Assist customers and members with Recreation Center reservations and scheduling.

Process prospective members’ applications.

Responsible for keeping welcome desk and lobby area organized and clean.

Perform other duties as required

Required Skills/Abilities:

Strong customer service, listening and problem-solving skills

Experience in relationship building with families of all ages and abilities

Ability to use computers and MS Office software including word processing and database software

Ability to communicate effectively, both verbally and in writing

Ability to work effectively with people

Ability to respond to safety and emergency situations and to develop and maintain awareness of occupational hazards and safety precautions

Ability to adjust schedule to meet company needs, may include occasional nights and weekends

Must be able to work in a potentially stressful environment

Education and Experience:

High School Diploma and equivalent

Required Certifications:

Current CPR, AED, First Aid or ability to obtain within the first thirty (30) days of employment.