Member Services Technician

Deadline to Apply:         4:30PM on Friday, March 13th, 2026

Summary/Purpose

Conduct energy audits for members.  Advise and assist members with HVAC Systems.  Investigate and resolve member billing issues and problems.  Perform some marketing activities. 

Typical Duties and Responsibilities

The following are the typical duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties and may include other duties as assigned.  The scope and duties of a given position may change or be temporarily altered based on the business needs of NAEC.  All employees are expected to work in a safe manner and follow all safety rules and regulations at all times.  This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Typical responsibilities include:

Conducts energy audits for residential and commercial members to efficiently utilize energy.

Conducts blower door tests as required by RESP loans and as requested by members.

Advise members on energy-efficient practices including appliances and weatherization.

Provides assistance to members regarding energy use, HVAC equipment, lighting and electrical appliances, technical advice and written materials.

Explain the RESP loan program.

Works with commercial and industrial accounts in determining potential energy efficiencies.

Investigates and analyzes high bill complaints, including investigation of records and testing of equipment/appliances. Communicates results to consumers.

Works with HVAC dealers and contractors to promote heat pumps.

Volunteers and serves as official of various organizations, such as heat pump associations and homebuilders associations.

Conducts or assists with group presentations on energy related topics to civic clubs and schools.

Set up and work in display booth at home shows and county fairs.

Performs/assists with safety demonstrations.

Assists with annual meeting planning and other related events.

Calculates zero usage for members.

All other duties as assigned.

Qualifications

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Education/Experience

Associate degree or technical certification with equivalent experience.

Five to seven years’ experience, specifically with HVAC, plumbing and electrical knowledge.

Must have Certified Energy Audit license or be able to obtain one within one year of being in role.

Knowledge, Skills & Abilities

Ability to write/complete complex reports.

Strong math skills, including algebra.

Computer literate with working knowledge of word processing, databases and spreadsheets.

Ability to effectively present information and respond to questions from employees, members and the general public.

Ability to solve problems and interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Ability to interact with members and other employees in a courteous and proper manner.

Ability to project a favorable image for the Cooperative.

Ability to plan work independently.

Thorough knowledge of the Cooperative standards applying to employee’s work.

Knowledge of basic heat pump operation.

Knowledge of blueprint reading sufficient to interpret and apply information from drawings, instruction manuals and one-line diagrams, etc.

Thorough knowledge of the territory in which employee operates, the Cooperative facilities therein, and the principal members’ connections thereto.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Should have good working knowledge of all Cooperative policies and procedures and Service Rules and Regulations and Rates.

Ability to accomplish a variety of projects simultaneously within established deadlines.

Supervisory Responsibilities

None

Physical Demands/Working Conditions

General field and office conditions with irregular hours as deemed necessary by the position.  Good dexterity to operate various pieces of equipment, including test equipment and computer equipment.  Frequent physical activity, to include walking, stooping,
bending, occasional lifting up to 50 lbs., climbing, kneeling, reaching, stooping, crawling, pushing, and working in awkward positions and enclosed spaces is normal.  Must possess a current Arkansas driver’s license and have an insurable driving record.  Must be able to read instrument and computer outputs accurately.  Must have good hearing to get equipment noises and conditions accurately identified and analyzed.  Must be able to communicate clearly and accurately for work and safety compliance.  Safety precautions and practices are required.  Position requires travel throughout the Cooperative’s service territory and occasionally working long days to meet deadlines.

Work Environment

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.  Work is both outside and inside in a normal office setting.  Sometimes there may be extreme weather conditions including wind, rain, snow, and dust, and the risk of electrical shock.  This job requires crawling under member’s homes and in attics to perform energy assessments.  These areas can be extremely hot during summer months.  Safety precautions and practices are required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually low to moderate.

The Member Services Technician is a safety sensitive position.  NAEC is an equal opportunity provider and employer.