Member Service Representative
Confidential
Posted: March 2, 2026
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Quick Summary
We are seeking a Member Service Representative to provide excellent customer service to our members and potential members, with a focus on recognizing member needs and cross-selling products and services.
Required Skills
Job Description
Hercules First Federal Credit Union is looking for a smart, fun, and outgoing individual to join our Fabulous Team!
Day-to-Day Responsibilities may include:
Providing great service to members and potential members
Assumes responsibility for the efficient, effective, and accurate performance of member service functions.
Recognize member needs and cross sell products and services
Balance cash drawer
Accurately and efficiently process transactions in accordance with established policies
Actively participate and complete product knowledge courses
Perform other duties as assigned
The occasional desire to bring treats to share with staff
Interpersonal Skills:
Passion for helping others
Understanding of what great member service means
Courtesy, tact, diplomacy, and strong communication skills are essential elements of the job
Ability to solve practical problems and deal with a variety of situations
Must be good with detail and have the ability to deal with confidential information
Friendly and welcoming personality
Positive Attitude
Ability to make conversation with others
Understanding of how to maintain a professional, yet lighthearted environment
Professional appearance and dress
Education & Technical Requirements:
High School Diploma or equivalent
Good math skills.
Ability to operate related computer applications and other business equipment including a calculator, copy machine, coin and money counting machines, and telephone.