Member Service Representative
Confidential
Posted: May 11, 2026
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Quick Summary
We are seeking a Member Service Representative to provide exceptional customer service to our members. The ideal candidate should have excellent communication skills and be able to work in a fast-paced environment. The role requires a strong ability to handle multiple tasks and prioritize tasks effectively.
Required Skills
Job Description
Member Service Representative - 12 month term
Branch Location: O'Leary, PE
At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. We’re on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.
When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future, we’d love to meet you.
What You’ll Do:
Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions.
Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.
Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided.
What You Have:
Required Education and Experience
High School Diploma
Demonstrated experience and eagerness to provide superior customer service
Skills and Abilities
Experience and eagerness to provide superior customer service.
Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
Professional manner and poise, and sensitivity in dealing with confidential information and materials.
Excellent verbal and written communication skills.
Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.
What we offer:
We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team:
A Strong, Positive Culture – Work with an engaged, community-focused team where collaboration, respect, and belonging come first.
Competitive Compensation – Earn a market-aligned salary plus the opportunity for an annual bonus.
Comprehensive Benefits – Access a flexible health and dental plan, sick time.
Generous Time Off – Enjoy two weeks of vacation, plus two personal days and two volunteer days to recharge and give back.
Unique Employee Perks – Annual fitness & clothing allowance.
Salary Range: $45,870 - $50,967.
This is a 1 year term position.
Additional Information
Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
Closing Date: May 20th, 2026.
Diversity & Inclusion
At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.