Member Service Representative 2 - E-Branch
Confidential
Posted: March 24, 2026
Interested in this position?
Create a free account to apply with AI-powered matching
Quick Summary
We are seeking a self-motivated and quick thinker for a Member Service Representative role at Mid American Credit Union, with a focus on providing excellent customer service and resolving member issues.
Required Skills
Job Description
About Us
Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.
Who Should Apply
Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day?
What You'll Do
At Mid American Credit Union, a Member Service Representative at the E-Branch delivers exceptional member service through electronic communication channels (Interactive Teller Machines, phone, email, chat, text, video. etc.) while successfully servicing and selling Mid-American Credit Union products and services. A successful MSR at the E-Branch will possess proven member service and sales skills; strong verbal and written communication; and above all else a strong desire to serve members and co-workers.
Member Relations
Performs member servicing by using several computerized systems for member verification.
Gathers relevant information to complete the transaction, validating information and perform video banking functions while ensuring they are in accordance with credit union processes and procedures while demonstrating a high degree of accuracy and attention to detail.
Maintains a positive, confident, friendly and professional attitude and appearance while being perceptive that actions, gestures and facial expressions are being transmitted by video
Maintain a positive attitude and engages members when they interact with them.
Operations
Follow all policies and procedures set by the credit union when assisting members.
Performs in-bound and outbound account servicing activities through multiple electronic channels.
Consistently develops subject matter expertise to ensure knowledge keeps pace with changes in products and services, policies, procedures, regulations, laws and best practices.
Adhere to department scheduling requirements to meet individual and department performance metrics.
What You Need to Get the Job Done
Education - High School Diploma or GED required
Experience - Six months to two years of similar or related experience. Knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.
An Equal Opportunity Employer
Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.
Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.
This Company Participates in E-Verify
The Right to Work
Este Empleador Participa en E-Verify
El Derecho a Trabajar