Member Experience Specialist II, Branches

Confidential

Cambridge, Massachusetts permanent

Posted: January 30, 2026

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Quick Summary

The Member Experience Specialist II role involves providing excellent customer service and resolving member issues via email, phone, and written correspondence, with a focus on financial needs and challenges.

Required Skills

Customer Service Financial Services Cash Handling Credit Card Transactions Problem Solving Communication Skills Leadership

Job Description

Posting Summary:

The Member Experience Specialist II position is a first point of member contact for branch, online or Contact Center. The candidate offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence. This role also requires great communication skills but also patience and some leadership skills to resolve complicated member issues. Candidate must be fully versed in all of our products and services and able to effectively cross-sell.

Job Requirements:

Minimum of three (3) years’ experience required, financial services preferred. Cash handling, credit card transactions, balancing all preferred. One or more (1+) years preferred. High school diploma or equivalent certificate of education required.

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