Member Engagement Lead

Rockstar is recruiting for a premier private club located in Tampa, Florida, which is building a highly curated space at the intersection of racquet sport, wellness, hospitality, and community. More than a membership, the club is designed to become a daily rhythm of pursuit and pleasure, a place members return to often and feel genuinely part of.

A Member Engagement Lead is needed to help drive the next phase of membership growth while shaping the pre-opening and early member experience. This person will sit at the center of member acquisition, relationship management, onboarding, and retention, making sure every touchpoint feels personal, polished, and worthy of the brand.

Role snapshot

• High-touch growth + member experience operator for a private club built around wellness, hospitality, and community.

What matters most

• Executive presence, judgment, local relationship instincts, follow-through, and the ability to make members feel known and taken care of.

What this role owns

• Own the prospective member journey from first touch through application, follow-up, conversion, and onboarding.
• Serve as a primary relationship manager for both prospective and current members, with responsiveness and discretion.
• Build and manage a white-glove engagement program for founding members before opening, including communication touchpoints, profile enrichment, gifting, and special moments.
• Help create pre-opening community through curated introductions, intimate gatherings, digital engagement, and thoughtful member communications.
• Represent the club at select local events and within aligned wellness, hospitality, racquet, and lifestyle circles.
• Track leads, applications, pipeline activity, and next steps with rigor across the club's systems and workflows.
• Partner closely with leadership on member qualification, outreach strategy, messaging, and experience design.
• Surface referral opportunities through existing members, local connectors, and trusted community relationships.
• Support early retention efforts so members feel momentum, care, and connection well before the club opens.

What success looks like

• Membership momentum increases meaningfully month over month without the brand feeling broadly marketed.
• Prospects feel personally guided, not processed.
• Founding members become more engaged, more connected, and more likely to refer others.
• Leadership trusts that follow-up, communication, and member touchpoints are being handled with excellence.
• The club shows up in every interaction as considered, discreet, intentional, and premium.

Who we're looking for

• A naturally relational operator with polish, warmth, urgency, and excellent judgment.
• Someone who can build trust quickly and move conversations forward without sounding transactional or pushy.
• Strong executive presence and communication skills, with the maturity to represent a highly curated brand.
• Deep local familiarity with Tampa and ideally real ties into wellness, hospitality, racquet, luxury service, or relationship-driven communities.
• Comfort working with discerning, high-context, and often high-net-worth individuals.
• A builder who likes helping shape systems and experiences, not just maintaining them.
• Highly responsive, organized, and energized by making people feel remembered and taken care of.
• Genuine excitement for wellness, hospitality, community, and premium member experience.

Working style + compensation

This role is best suited to someone who thrives in a build-as-we-go environment and is comfortable balancing growth, service, and execution. The position should be structured with a base salary plus performance-based commission or bonus so outcomes are rewarded, particularly qualified membership growth and sustained member engagement.

Before the club opens physically, the member experience is already beginning. Every follow-up, introduction, event, gift, and digital touchpoint sets the tone for what membership will mean. The goal is not simply to fill spots. The goal is to build belief, belonging, and momentum around a club people feel proud to be part of before they ever walk through the doors.

Ideal background

• private club, luxury fitness, hospitality, concierge, community, events, or relationship-based sales.