Member Billing and Accounts Specialist

About Us

Our mission at the Bay East Association of REALTORS® is to advance members’ success as real estate professionals. We are passionate about delighting our members through memorable experiences and strong community engagement.

If you’re someone who likes being the person that keeps things running—this role is for you.

You’ll own our billing process end-to-end, make sure everything is accurate and on track, and help our members when they have questions or need support. It’s a mix of numbers, problem-solving, and real conversations with people—so you won’t just be stuck in spreadsheets all day.

We’re looking for someone who’s detail-oriented, dependable, and doesn’t mind picking up the phone when needed.

What You’ll Do

Run the billing side of things

Manage our annual billing cycle (from setup to rollout)

Process payments, refunds, and account updates

Reconcile accounts and figure out any discrepancies

Handle monthly billing tasks including suspensions and reinstatements

Pull and analyze reports to monitor performance and member engagement

Delight our members

Be a trusted, friendly resource to members for billing and membership questions

Guide new members through their first billing cycle

Resolve issues with empathy, accuracy, and a focus on creating a positive and delightful experience

Identify opportunities to improve the member journey and share feedback with internal teams

Support across departments

Assist with reporting and tracking of membership statistics

Support reconciliation of education and event revenue

Partner with the accounting team to ensure accurate membership revenue recognition

Jump in where needed—this role is pretty cross-functional

What We’re Looking For

Experience in billing, AR, or similar work

Comfortable working with numbers and pulling reports

Strong attention to detail (this part matters a lot)

Good communicator—email + phone

Someone reliable who takes ownership and follows through