Member Benefits Specialist

Organization Summary

Building on nearly 40 years of experience as Merit Contractors Association, OpenCircle elevates employers and employees by supporting well-being in work, life, and the spaces in between. As a membership association supporting construction and industry partners across Canada, OpenCircle supports member companies and their employees with sustainability and growth. As changes occur globally and at home in Canada, they shine the spotlight on the employer-employee relationship, encouraging diverse thinking on how to best support employees and their families.

What will you do?

Reporting to the Manager, Benefit Services, the Member Benefits Specialist is responsible for administering all aspects of membership care including ongoing relationship management by providing solutions to Members relating to benefit system support and utilization of benefit services. The position will also ensure that linkages are seamless in relation to programs and services offered by OpenCircle Benefits.

The Member Benefits Specialist will be required to travel within and across Alberta. 

Job Responsibilities

The following is a high-level description of the position’s responsibilities and is not intended to be all-inclusive:

Respond to inquiries by phone, email, or in person relating, but not limited, to benefit plan coverage, claim submission, drug card requests, and eligibility assessment.

Review benefit plan option changes upon request and provide guidance on transitioning plan levels to ensure smooth transition.

Provide assistance relating to cost share during renewal, tax times, or when there is a change in benefit plan options.

Assist the Senior Member Success Specialist in delivering comprehensive training for new administrators upon request, including walkthroughs of benefit administration and claim sites, and the creation and delivery of monthly benefit webinars distributed nationally relating to information on benefit plans and processes both employee and employer specific.

De-escalate concerns relating to employees benefit coverage, drug card requests, enrolment of new employees and monthly reporting.

Review and identify potential compliance issues and provide retraining where applicable and recommend solutions to resolve compliance issues.

Serve as a representative of OpenCircle at events, conferences, and Member worksites.

Review benefit plan comparison requests to offer solutions that best fit the needs of the Member or prospective Member.

Coordinate with service providers to obtain information required and submit claims to service providers as needed.

Process daily mailout requests including forms and supplies requested by Members.

Conduct surveys for benefit plans to assess overall satisfaction.

Collect and reconcile data relating Members across the country, and review and maintain accurate and timely records for reporting.

Analyze trends to identify target areas or Members to provide solutions.

Support projects pertaining to the benefit plan with integration into other areas of the organization and develop new processes to accommodate changes to benefit plans and benefit plan structure.

Complete assigned monthly workarounds such as health checks relating to the input of Member data.

Assist the Benefit Systems team with documentation, implementation, and testing of new releases or system functionality.

Welcome walk-ins and incoming deliveries entering the building.

Answer calls from the main reception phone line and redirect inquiries to the respective departments and provide assistance relating to benefit plan coverage and eligibility where appropriate.

Please note that as part of our recruitment process, we require each shortlisted candidate to participate in a criminal record check

Qualifications

High school diploma; post-secondary education is considered an asset.

3-5 years of benefit administration experience required.

Advanced knowledge of benefit and membership programs.

Ability to organize workflow and priorities to meet the needs of Members and employers.

Ability to handle a multitude of tasks accurately, effectively and efficiently.

Desire to promote team building and ensure strong team environment is achieved.

Effectively deal with all Members in a manner that shows sensitivity, demonstrating tact and professionalism.

Strong judgement, decision-making, and problem-solving skills.

Excellent interpersonal, written and oral communication skills.

Ability to locate, process and analyze data.

Advocates and enables change and assists others in dealing with transition.

Initiative in identifying and dealing with situations proactively and persistently.

Exemplary customer service skills.

Demonstrate time management and organizational skills with the ability to meet projected timelines.

Proficiency in computer software packages including Microsoft Word, Excel, Outlook. Excellent computer skills are essential.

Valid Alberta Class 5 driver's license (or provincial equivalent).

Ability to travel within and across Alberta.

Core Competencies

At OpenCircle we strive to provide a workplace culture that aligns with our employees’ personal values. Core competencies for this role, to align well with our workplace culture, are:

Agility

Result-oriented

Solution-based thinker

Creative problem solving

Self-motivation