Medical Virtual Assistant (Registered Nurse or Medical Doctor)

Job Title: Medical Virtual Assistant (Registered Nurse or Medical Doctor)

Job Code: F-SNAL4

Position Type: Full-Time

Work Hours: 9:00 AM – 5:00 PM CST

Work Days: Monday – Friday

Salary: $5 – $6 per hour (depending on experience)

Workplace: Remote

Preferred Candidate Location: Open to candidates based in locations compatible with CST working hours

About the Company

We are a dedicated Nephrology practice committed to delivering exceptional kidney care through a patient-centered approach. Our team focuses on comprehensive support, seamless communication, and efficient care coordination to ensure the best possible outcomes for every patient we serve.

Job Overview

We are hiring a full-time Medical Virtual Assistant to serve as a remote receptionist and administrative support partner. This role plays a critical part in day-to-day operations, patient communication, scheduling, and virtual care coordination.

This position requires a Registered Nurse (RN) or Medical Doctor (MD) who can confidently support clinical and administrative workflows in a fully remote setting.

Key Responsibilities

• Manage inbound and outbound calls, text messages, and emails
• Schedule patient appointments, confirmations, and reminders
• Respond to patient inquiries, follow-ups, and general correspondence
• Coordinate prescription refill requests
• Support and manage telehealth visits and related platforms
• Maintain, update, and organize patient records
• Assist with remote patient monitoring tasks
• Apply strong knowledge of medical terminology and clinical workflows
• Support chronic care management processes as needed

Requirements:
Experience Requirements

• Must be a Registered Nurse (RN) or Medical Doctor (MD)
• Active or previous medical license is required
• Strong background in healthcare with relevant clinical or administrative experience
• Experience in chronic care management is preferred
• Previous experience working as a Medical Virtual Assistant is a plus
• Solid understanding of medical terminology and patient care workflow.

Basic Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant healthcare work experience
• Must be able to submit an NBI Clearance and/or Local Police Clearance background check prior to onboarding (mandatory)
• Must be available for video meetings with camera on when required

Technical Requirements

• Device: Reliable laptop or desktop computer
• Internet: High-speed internet connection (minimum 10 Mbps)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional, and distraction-free environment

Additional Requirements

• If your application is approved, you will be required to complete a self-serve video interview within 24–48 hours. Once reviewed, shortlisted candidates will be invited to an official live interview with one of our Talent Agents.

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contracts, and client communication
• Premium VPN Access (Optional): Secure VPN license available upon request to enhance privacy and security
• HIPAA & Cybersecurity Training + Certification (Provided): Internal HIPAA compliance training, cybersecurity modules, and certification to confidently handle PHI for U.S. healthcare clients
• Top 1% VA Performance Training: Proprietary training focused on communication, productivity systems, and client management to help you stand out and retain long-term clients
• Client-Approved U.S. Holidays: Time off aligned with client-approved U.S. holidays
• Client-Approved Paid or Unpaid Time Off: Time off may be granted at the client’s discretion; paid time off is optional
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOPs to help you perform at your best
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on performance

These are optional resources and client-approved allowances available to you as an independent contractor. All trainings, tools, and allowances listed are optional contractor perks and not employee benefits.