Medical Virtual Assistant (Front Desk & Admin Assistant)

Job Title: Medical Virtual Assistant (Front Desk & Admin Assistant)

Position Type: Full-time

Work Hours: 8:00 AM – 5:00 PM (Mountain Time Zone)

Work Days: Monday – Friday

Salary: $5 – $6 per hour

Job Code: J-UEA

Workplace: Remote

Preferred Candidate Location: Philippines

About the Client

A premier destination for comprehensive endocrine care, serving patients across Salt Lake City, American Fork, and South Ogden, Utah. The practice focuses on delivering high-quality patient care while maintaining efficient front desk and administrative operations.

Scope of Work / Responsibilities

The Medical Virtual Assistant will support front desk and administrative functions, ensuring smooth patient communication and clinic operations.

Key Priorities

• Priority #1: Phone call management and answering (high volume), ensuring quality patient service
• Priority #2: Call triage and routing
• Priority #3: Appointment scheduling and reminders

Other Responsibilities

• Assist with insurance verification and claims processing
• Provide billing support and assist with patient payment-related concerns
• Manage and support telehealth platforms and virtual patient interactions
• Handle patient inquiries and correspondence across communication channels
• Support telemedicine-related tasks
• Utilize AthenaHealth (EHR/EMR system) for patient-related tasks
• Use Weave VOIP phone system (Conure or Athelus) for communication and coordination

Requirements:
Experience & Background

• At least 1 year of relevant experience as a Medical Virtual Assistant or in a similar role
• Familiarity with EHR/EMR systems (AthenaHealth preferred)
• Experience handling patient communication and front desk responsibilities
• Ability to manage a high volume of calls
• Medical background is preferred
• Registered Nurse (RN) or similar clinical background is a plus

Skills & Qualifications

• Excellent English communication skills with minimal accent
• Strong phone handling and customer service skills
• Professional, friendly, and accommodating demeanor
• Ability to handle high call volumes (60+ calls/day)
• Strong attention to detail and organizational skills
• Ability to learn systems quickly and adapt to workflows
• Familiarity with billing processes and insurance workflows
• Tech-savvy with experience using communication tools (phone systems, messaging apps)

Work Ethic & Traits

• Reliable, dependable, and accountable
• Strong work ethic and commitment
• Professional and respectful in all interactions
• Patient-focused mindset with strong empathy

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.