Medical Support Assistant (MSA) - Veterans Affairs Clinic

International SOS delivers customized medical and security risk management and wellbeing solutions that enable organizations to operate safely and effectively in challenging environments around the world. Founded in 1984, International SOS operates in more than 90 countries and supports clients through integrated medical, security, and wellbeing services.

International SOS Government Medical Services (GMS), headquartered in Houston, Texas, provides contracted healthcare support to U.S. government defense and civil agencies. Our teams support military operations, humanitarian missions, disaster response, diplomatic missions, and healthcare delivery for vulnerable populations across the globe.

If you are passionate about serving those who served our country, this role offers the opportunity to support Veterans by helping them access the care they need—when they need it most.

International SOS Government Medical Services is seeking a Medical Support Assistant (MSA) to provide front-line administrative and patient support within Department of Veterans Affairs (VA) clinics.

As an MSA, you will often be the first person a Veteran interacts with when accessing care. Your work helps ensure appointments are scheduled correctly, records are accurate, and Veterans receive timely access to healthcare services. This role is ideal for professionals who enjoy helping people, staying organized, and contributing to a mission-driven healthcare team.

Key Responsibilities

• Welcome and assist Veterans, visitors, and staff with professionalism and respect.

• Schedule, cancel, and manage patient appointments according to VA guidelines.

• Maintain accurate patient records and update demographic information in the electronic health record.

• Provide clerical and administrative support to clinic staff and care teams.

• Route calls appropriately and assist patients with general questions and requests.

• Monitor clinic schedules, update no-show appointments, and manage waiting lists.

• Support daily clinic operations including opening/closing tasks and correspondence management.

• Ensure compliance with VA policies, HIPAA standards, and Joint Commission requirements.

Basic Requirements

• Minimum of six months of customer service experience.

• Proficiency with Microsoft Office products including Word, Excel, Outlook, and Teams.

• Ability to type at least 50 words per minute.

• Basic understanding of healthcare delivery and medical terminology preferred.

Education

• High School Diploma or GED required.

Additional Requirements

• Ability to read, write, and communicate effectively in English.

• Must be a U.S. Citizen or possess a Permanent Resident Card.

• Ability to obtain and maintain any required background investigation or clearance.

Physical Requirements

• Work is performed in a standard office or clinical environment.

• May involve sitting or standing for extended periods.

• Occasional bending, stooping, and lifting up to 15 pounds may be required.

If you are a dependable, service-minded professional who enjoys helping others and wants to play a meaningful role in supporting Veterans’ healthcare, we encourage you to apply today and join International SOS Government Medical Services.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. 

Compensation   Min: $19hr   Max: $23hr

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits - This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan and paid time off and annual bonus.  International SOS complies with all federal, state, and local minimum wage laws.

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Compensation Disclaimer:

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):

Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.