Medical Software Support Specialist with German

Dental21

Sofia (Patient 21 EOOD) permanent

Posted: January 22, 2026

Job Description

Who we are::
We are a team of over 1000 employees consisting of doctors, MTAs and technology enthusiasts who believe that the health insurance system is one of the greatest civilizational achievements of our time. But the system needs help to prepare itself for the new millennium. We want to drive this change forward and create a digital platform for a new type of outpatient care. So that what really matters takes center stage again: the doctor-patient relationship.

If you also believe in the positive power of technology for the renewal of outpatient care - then join us!

Our offer::
• A nationwide team of experienced colleagues
• Individualized career paths for your personal and professional development
• Short decision-making processes and flat hierarchies
• A hybrid working model that supports work–life balance while maintaining strong teams collaboration
• Regular working hours with a focus on results, rather than attendance time
• 25 days of paid annual leave, increasing to 27 days after your first year

Your mission::
• Be the main point of contact for users (medical staff) and build close relationships with them

• As an expert for our software, you help users directly with problems and ensure quick solutions

• You recognize when problems are due to software errors, document them thoroughly and pass them on to the relevant team. Your technical understanding will help you do this.

• Be the contact person and support the team in the successful use of our software

• Collect valuable feedback from our users and pass it on to our product managers in a structured form

Your talent::
• At least 3 years of experience as technical support, software support or similar
• Fluency in written and spoken German and good knowledge of English

• Interest in the medical field
• Strong communication and interpersonal skills, with the ability to build trust and good relationships

• High technical affinity, ideally with experience of working with practical software or similar systems

• Ability to structure information in an efficient way

• Excellent problem-solving skills, with a proactive and solution-oriented mindset

• Ability to work independently and collaborate effectively as part of a team

• Flexibility and willingness to learn

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