Medical Secretary

We are looking for a highly organised and detail‑oriented Medical Secretary to join our team. This role provides essential administrative support to ensure the smooth and efficient running of our medical office and outpatient services.

The successful candidate will play a key role in coordinating communication between patients, consultants and clinical teams, supporting the delivery of a seamless patient experience.

At Fortius Clinic, our values guide everything we do:
Make It Happen • Personalised Care • Stronger Together

Key Responsibilities

• Provide comprehensive secretarial support and coordinate all administrative duties for assigned consultants.

• Manage consultant schedules, including booking outpatient and theatre appointments, and recording annual leave, study leave, meetings, and other commitments.

• Amend or cancel clinic lists as required, ensuring all relevant staff are informed and appointments are rescheduled and reissued promptly.

• Complete imaging request forms within Meddbase and arrange appointments, providing fee information for self‑funded patients where applicable.

• Prepare consultant clinics by ensuring all necessary information (e.g., imaging reports, referral letters) is available ahead of each patient appointment.

• Coordinate theatre bookings, including completing theatre booking forms, scheduling patients in Meddbase, issuing confirmations, and managing pre‑assessment and post‑operative appointments.

• Liaise effectively with internal departments such as radiology, bookings, and appointments to support a seamless patient journey.

• Review dictations, edit, and distribute clinic letters to patients, referrers, GPs, and other relevant parties.

• Scan and upload medical documents and correspondence to the correct patient file.

• Act as a point of contact between patients, consultants, and wider clinical teams, ensuring clear and timely communication.

• Respond promptly to patient enquiries via phone and email.

• Process payments for self‑funded patients in line with required procedures.