Medical Scheduler (Tier 3)

Who Are We?

Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.

What Are We Looking For?

Defy Medical is looking for a Scheduler to add to our growing team. The Scheduling Team plays a pivotal role in the patient care plan. Through accuracy, communication, and time management our Schedulers help start and maintain our patients care plans.

A Scheduler at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, upbeat personality, and communication are pillars for our Schedulers. Amazing communication skills, written and oral, are a must for being successful in this position.

Responsibilities

Communicating with clients, medical assistants and nurses within the organization

Maintain client and employee privacy in accordance with HIPAA regulations

Handling incoming and outgoing patient and/or vendor calls

Responding to live chats

Working independently on ancillary tasks

Organizing and processing blood work order and physician schedules

Working independently on ancillary tasks

Managing information input into computer database

Handle a high volume of inbound and outbound calls

Ability to effectively learn and utilize multiple computer programs

Check voicemails and return customer calls

Maintain email communication with patients, vendors and co-workers daily

Organize and maintain cleanliness of working areas, supplies, and equipment

Duties, responsibilities, and activities may change at any time with or without notice

Position is Work from Home!

Shifts Available (3)

9am-6:30pm during the weekday, with a choice of 1 day off between Wednesday-Friday & Saturdays 9am-2pm

Mon-Fri 11am-7:30pm

Compensation: $18/hr

Qualifications

Scheduling experience preferred

Customer service experience preferred

Administrative experience preferred

High School Diploma (associate's in healthcare preferred)

Ability to execute active listening and problem-solving skills to provide exceptional customer service

Excellent inter-personal relationship skills and the ability to work with individuals of all levels

Excellent written and verbal communication skills including phone and e-mail etiquette

Ability to prioritize and multi-task

Benefits

· PTO

· Paid Holidays

· Medical

· Dental

· Employee Discount on services

*Benefits are subject to change at any time