Medical Scheduler (MM)

Job Title: Scheduler

Job Overview: The Scheduler is responsible for maintaining strong client and caregiver relationships to provide an outstanding in-home care experience for both clients and employees. This role involves matching caregivers with clients, handling referrals accurately, processing timecards, monitoring telephony systems, and supporting payroll and office coordination tasks. The Scheduler must maintain a positive attitude and effectively multitask in a busy office environment.

Core Competencies:

• Verbal Communication

• Adaptability

• Likability

• Customer Focus

• Decision Making/Judgment

• Organization

• Stress Management

• Resourcefulness

Responsibilities:

• Verbal Communication: Answer phones professionally, take inquiries or messages, communicate regularly with associates and clients, act as liaison between associates and Office Manager.

• Customer Focus: Respond promptly and courteously to client calls; handle referrals and inquiries about company programs.

• Adaptability: Assist with sales, marketing, and public relations efforts.

• Decision Making/Judgment: Maintain integrity in interactions, embody company vision and values, problem-solve and make decisions quickly.

• Organization: Schedule and coordinate caregivers' daily activities, verify timesheets, update telephony records, input data for payroll, maintain complete personnel records in ClearCare.

• Stress Management: Perform on-call coordinator duties as needed, maintain professionalism, multitask effectively in a high-demand office.

• Likability: Interview, screen, and test applicants, provide positive candidate experience, assist with recruiting, hiring, orientations, disciplinary actions, work well in teams, relate sensitively to client and care staff needs.

• Resourcefulness: Perform general office and clerical duties and other tasks assigned by Operations Manager.

Skills and Qualifications:

• High school diploma or equivalent with two years of business experience.

• Basic office and computer skills with strong organizational abilities.

• Excellent interpersonal and telephone communication skills.

• Knowledge of common medical terminology.

• Ability to work independently and exercise sound judgment.

• Must read, write, speak, and understand English as required for the job.

• Availability for on-call duty outside normal office hours.

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