Medical Scheduler

Cyti Corp is a diverse group of hard-working and talented individuals, who are brought together by our passion for offering quality mental health care, and our absolute commitment to helping children, adults, couples & families find greater happiness and meaning in their lives.

Who you are:

A reliable team member that thrives in a constantly changing environment, and who has a passion for helping others. Someone detail-oriented with an excellent communication style.

About the role:

As an agent at Cyti Corp, you will be responsible for classifying incoming referrals, handling additional daily requests, applying the established protocol for each of the cases, optimizing the process, maintaining updated schedules, scheduling appointments, and solving any situation that helps to improve the service offered. Please see below the most common tasks performed on a daily basis:

Receive referrals directly from the client's insurance and process them following our protocol.

Review and confirm that all client information is complete and up to date.

Call clients who have received authorization from their insurance to schedule a session with Cyti.

Answer client phone calls professionally and respond to client inquiries and complaints.

Identify the needs of customers, resolve issues and provide solutions.

Research required information using available resources.

Handle and resolve customer complaints regarding our service or any type of service issues.

Provide clients with information about our therapists and therapeutic methods available.

Identify, escalate priority issues and report to senior management.

Complete incoming text messages, emails, or notifications with the appropriate solution.

Fill out call notes and reports as needed and update them in the team’s database.

Obtain and evaluate all relevant data to handle complaints and queries.

Ongoing training and research on our therapists' specialization and availability.

Update all relevant information about our services.

Ensure the updating of internal documents related to billing (charge slips, progress notes).

Constant follow-up of the clients we have in our pending referral base.

Communicate assertively and respectfully with therapists on a consistent basis to provide excellent customer service.

Compensation and Benefits:

Compensation for this role is $17.00-$19.00 and  will vary depending on the candidate’s level of experience.

Benefits include comprehensive health insurance, Paid Time Off, 401(k), professional development and opportunities for advancement.

Qualifications:

Experience multitasking in a medical office environment

A high level of empathy and experience providing compassionate service to clients

Excellent skills in telephone, texting, and email etiquette

Exceptional written and verbal communication skills

Familiarity and experience in front office procedures and insurance

Basic knowledge of procedures related to government and other insurance companies' processes, HIPAA, PHI, etc.

Knowledge of basic medical terminology

Experience with electronic medical records

Working knowledge of MS Word, Excel, Google applications, general computer skills and ability to learn new software

For information on Cyti Psychological, including more information on employee benefits and our company culture, visit our website at https://cyticlinics.com/careers/.

Cyti Psychological is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.