Medical Receptionist-PT-Urgent Care/Family Medicine-Eagle Mountain

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Position Summary: The Front Desk Receptionist serves as the first point of contact for patients and plays a vital role in creating a welcoming and professional environment. This position requires exceptional customer service skills, strong organizational abilities, flexibility, and the ability to multitask effectively while working closely with patients, physicians, and staff.

Essential Job Functions: 

Greet patients upon arrival and serve as a central presence at the front desk

Answer incoming phone calls, take messages, transfer calls, and make outbound calls to patients as needed

Schedule patient appointments and create new patient accounts

Enter, update, and maintain accurate patient information within the electronic medical record system

Create and manage tasks related to patient questions or concerns, collaborating closely with physicians and clinical staff

Assist with prior authorizations and communicate with insurance companies

Identify and resolve minor patient billing questions or concerns 

Collect co-payments and verify insurance information 

Provide clear explanations of clinic processes and procedures to patients

Maintain a clean and organized waiting room and front desk area

Work collaboratively with the healthcare team to enhance the overall patient experience

Perform additional duties as assigned

Qualifications: Prior front desk experience required; medical front desk experience preferred Excellent verbal and written communication skills Strong multitasking and organizational abilities Comfortable working with people, phones, and computer systems Positive, professional demeanor with a strong customer service focus Self-motivated, dependable, and able to work independently and as part of a team

Hours: Clinic hours: Monday–Saturday, 8:00 AM–8:00 PM Shifts vary including evenings and rotating Saturdays required for Urgent Care coverage