Medical Receptionist

Job Overview

Monroe Biomedical Research (MBR) is seeking a friendly, organized, and professional Receptionist to join our Monroe, NC clinical research site. This role serves as the first point of contact for patients, study participants, visitors, and staff, helping create a welcoming and efficient environment for all who enter the clinic.

The Receptionist plays a key role in supporting daily site operations by managing front-desk activities, assisting with administrative tasks, and collaborating with the clinical research team to ensure smooth patient flow and excellent service delivery.

Key Responsibilities

Front Desk Management

Greet and assist visitors, patients, and study participants in a warm and professional manner

Maintain sign-in logs for all visitors and clients

Answer and direct phone calls to appropriate staff or departments

Schedule appointments and follow up with patients or participants as needed

Maintain and update patient/participant schedules and records

Ensure the waiting area is neat, organized, and welcoming

Administrative Support

Perform general office duties such as filing, faxing, scanning, and data entry

Assist with patient paperwork, including obtaining signatures for consent forms and other documentation

Coordinate communication between patients/participants and the clinical research team

Support patient follow-up calls, reminders, and recruitment efforts as needed

Clinical Research Support

Provide administrative support to clinical research coordinators and investigators

Prepare and organize study materials, documents, and equipment

Assist with distributing patient education materials and study information

Maintain confidentiality and comply with HIPAA and all applicable privacy regulations

Site Operations

Ensure office supplies and clinic materials are stocked and organized

Assist in maintaining cleanliness and safety standards in the reception area

Qualifications

Required:

High school diploma or equivalent

Preferred:

Associate’s or Bachelor’s degree in healthcare administration, business, or related field

Previous experience in a receptionist or administrative role, preferably in a healthcare or clinical research setting

Skills & Competencies:

Strong communication and interpersonal skills with a patient-centered approach

Professional phone etiquette

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment

Ability to multitask in a fast-paced environment

Strong attention to detail and organizational skills

Ability to maintain confidentiality and adhere to ethical standards

Willingness to learn clinical research processes and terminology

Preferred Additional Skills

Experience with Clinical Trial Management Systems (CTMS)

Experience scheduling medical or clinical trial appointments

Bilingual skills (English/Spanish or other languages)

Working Conditions

Full-time position

Monday–Friday schedule